JIRA Administrator and Data Analyst

Role Overview: You will be joining Reputation as a skilled JIRA Administrator and Data Analyst, responsible for managing and optimizing the JIRA instance while also providing actionable insights through data analysis to support data-driven decision-making. Key Responsibilities: - **JIRA Administration:** - Configure and manage JIRA projects, workflows, custom fields, and permissions to meet organizational needs. - Administer user accounts, groups, and permissions; ensure proper access control and user support. - Perform regular maintenance tasks, including upgrades, backups, and performance tuning. - Diagnose and resolve issues related to JIRA software and plugins; provide technical support to end-users. - Develop and maintain JIRA dashboards, filters, and reports to provide insights into project status and performance. - **Data Analysis:** - Gather data from various sources, including JIRA, databases, and external systems; integrate and clean data for analysis. - Analyze data trends, patterns, and anomalies; generate reports and visualizations to support business decisions. - Provide actionable insights based on data analysis; recommend improvements for processes and systems. - Work closely with stakeholders to understand data needs and ensure that analysis meets business requirements. Qualification Required: - **Education & Experience:** - Bachelor's degree in Computer Science, Information Systems, Data Science, Business Administration, or a related field. - Minimum 5 years of progressive experience in system administration, data analysis, or a related technical role. - Proven experience in JIRA administration and support. - Strong experience with data analysis, data visualization, and reporting tools. - **Technical Skills:** - Proficiency in JIRA Software, JIRA Service Management, and related Atlassian tools. - Experience with JIRA plugins and extensions like ScriptRunner, eazyBI. - Knowledge of SQL and experience with database management. - Familiarity with data visualization tools such as Tableau, Power BI. - **Analytical Skills:** - Strong analytical and problem-solving skills with the ability to interpret complex data sets. - Experience with statistical analysis and data modeling techniques. - **Soft Skills:** - Excellent communication and interpersonal skills. - Ability to manage multiple tasks and prioritize effectively. - Detail-oriented with strong organizational skills. (Note: Additional details about the company are not included in the provided job description.),