Jewellery Consultant

MALABAR GOLD & DIAMONDS

2 - 4 years

2 - 4 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:3 days ago| Platform:

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Skills Required

sales customer relationship jewellery gold upselling retail sales cross selling crm management sales executive activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Assist customers in purchasing jewellery via website, chat, email, and calls
Convert inbound/outbound leads into successful sales
Support post-sale services such as queries, feedback, and complaints
Coordinate with internal teams to ensure timely resolution and product fulfillment
Drive two key KPIs:

Sales Growth

and

Customer Satisfaction
Learn jewellery-specific calculations and product knowledge
Maintain adherence to company processes and quality standards

Skills Required:

Excellent communication and customer handling skills
Knowledge of jewellery category is a plus
Proficiency in handling chat and voice platforms
Sales-oriented and motivated to meet targets
Basic understanding of CRM or order management systems

Interested candidates can send their CV on jesson.george@malabargroup.com

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