The HR Operations Specialist (Executive People Function) at CaratLane will be responsible for managing and executing end-to-end HR operational processes, ensuring compliance with organizational policies, statutory requirements, and regulatory frameworks. This role will support on-roll employees, focusing on insurance, compliance, onboarding, offboarding, and reporting while collaborating closely with external & internal stakeholders such as Finance, IT, and People Function teams. Key Responsibilities: Onboarding & Induction Employee Data Management Insurance Operations & Management Employee Support & Employee Relation Internal & External Audit Management HR letters Management Skills and Competencies: Proficiency in HR systems and database management. Strong understanding of compliance requirements under CLRA, Shops and Establishments Act, and other applicable labor laws. Excellent communication, MS Offic,e and coordination skills. Detail-oriented with strong organizational and multitasking abilities. Ability to manage sensitive and confidential information with discretion. Qualifications: Bachelor’s degree in human resources, Business Administration, or related field. 0-1years of experience in HR operations or a similar role. Knowledge of statutory compliance and payroll processes is preferred. Familiarity with Darwin Box and other HRMS Tools is a plus.

As a Content Executive, you will: Create effective content for CaratLanes marketing initiatives: in-store, website, owned, earned & paid media (primarily social media, email, and blog). This can range from creating a crisp WhatsApp content to entice our customers to shop during a sale, to script writing for a jewellery styling video, to creating an infographic on diamond education tips for our customers. Manage and monitor key campaigns across media for CaratLane and ensure delivery of key metrics like open rates, clicks, reach and engagement rate. Stay updated with the latest content creation tools and platforms, research on the latest trends and best practices for content creation and adopt them. Measure the success of content by measuring impact on relevant business metrics. DESIRED SKILLS & EXPERIENCE 1-2 years experience in content creation for digital media. Digital savvy. A love for jewellery, fashion and style. An eye for good design and a love of writing. An excellent communicator both visually and in texts. Can juggle multiple assignments and work with cross-functional teams. Basic knowledge of videography, photography and graphic designing

Responsibilities: Achieve category-wise Sales targets for his/her respective territory/region Franchise Management- Manage the current store network in the region and identify opportunities for network expansion Implement Store BTL activities to drive footfalls. Prepares sales and customer relations reports by analyzing and categorizing sales information; and identifying and investigating customer complaints and service suggestions. Retaining existing or new customers and creating a culture of Customer First Approach across region/territory Maintain and monitor store inventory and achieve annual stock-turn targets Coordinating with inter-departmental personnel Working on ERP systems, Magento, Ameo, POS, etc Solve customer complaints & grievances Implements SOPs, company policies, and VM guidelines at stores P&L, budgeting & maintaining ideal stock norms at stores Spearhead Train the Trainer program and ensure each store executive attends training modules Coordinate with the projects team during the fit-outs of the new store and pre-plan for Store launch- Soft/Marketing launch Stocking, inter-region stock movement & Dynamic inventory Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Skills Required: Knowledge of handling Retail Store Operations Selling & customer service Knowledge of merchandising, Customer engagement MIS Reporting, Retail Metrics & Retail Finance/Profitability Business Acumen C-Sat & NPS evaluation process BTL Activities to drive foot-falls Understanding of stock turn & Markups Franchise Management Communication- Excellent spoken & written communication skills in English & regional language Excellent computer knowledge and excellent Excel skills Good knowledge of Point of Sale system (POS)/ERP/SAP. Experience Required: Minimum 5-12 years of relevant experience in front-end retail operations as a Store Manager. Preferably with an established Retail Brand Experience in handling customer queries & grievance handling Franchise partner stores Education Qualification: A management graduate from a reputed institute MS Office & proficiency in Excel is a must Understanding of P&L and ROI’s

Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) 1. Bachelor degree from a reputed university/college 2. MS Office & proficiency in excel is a must Knowledge (knowledge gained in the past relevant to this requirement) 1. Knowledge of handling Retail Store Operations 2. Selling & customer service 3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage 4. MIS Reporting Experience (Specific type or amount of experience) 1. Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand 2. Experience in handling customer queries & grievance handling Your KRA/KPI 1. Communicate with the customer and sell with the complete product description 2. Influencing and selling jewellery 3. Addressing all customer queries 4. Following up with the customers 5. Ensure that the store is clean, safe and presentable for customers 6. Completing payment transactions; preparing merchandise for delivery 7. Contributes to team effort by accomplishing related results as needed. 8. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. 9. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. 10. Retaining the existing or new customers 11. Maintain and monitor store inventory 12. Coordinating with inter departmental personnel 13. Working on ERP system, Magento, Ameo etc

Role & responsibilities Meet & greet Customers Customers Service Inventory Management

Jewellery Consultant -Job Description Experience (Specific type or amount of experience) 1. 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand 2. Freshers with high level of communication skills and attitude to serve customers Suitability Criteria Competencies 1. People Orientation Approachable, Team Player 2. Strong Interpersonal Skills 3. Result Orientation – Taking Ownership, Problem Solving 4. Process Orientation – Organized, Analytical 5. Empathy – Active Listening, Care, Service Mindset 6. Flexibility – Agility, Open to Learning Profile @CaratLane Your KRA/KPI 1. Attend and assist the customers at store and provide adequate product knowledge 2. Influencing and selling jewellery 3. Maintain high VM standard at store 4. Addressing all customer queries 5. Following up with the customers 6. Ensure that the store is clean, safe and presentable for customers 7. Completing payment transactions; preparing merchandise for delivery. 8. Retaining the existing or new customers 9. Maintain and monitor store inventory 10. Coordinating with inter departmental personnel

Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) 1. Bachelor degree from a reputed university/college 2. MS Office & proficiency in excel is a must Knowledge (knowledge gained in the past relevant to this requirement) 1. Knowledge of handling Retail Store Operations 2. Selling & customer service 3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage 4. MIS Reporting Experience (Specific type or amount of experience) 1. Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand 2. Experience in handling customer queries & grievance handling Your KRA/KPI 1. Communicate with the customer and sell with the complete product description 2. Influencing and selling jewellery 3. Addressing all customer queries 4. Following up with the customers 5. Ensure that the store is clean, safe and presentable for customers 6. Completing payment transactions; preparing merchandise for delivery 7. Contributes to team effort by accomplishing related results as needed. 8. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. 9. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. 10. Retaining the existing or new customers 11. Maintain and monitor store inventory 12. Coordinating with inter departmental personnel 13. Working on ERP system, Magento, Ameo etc

Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) 1. Bachelor degree from a reputed university/college 2. MS Office & proficiency in excel is a must Knowledge (knowledge gained in the past relevant to this requirement) 1. Knowledge of handling Retail Store Operations 2. Selling & customer service 3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage 4. MIS Reporting Experience (Specific type or amount of experience) 1. Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand 2. Experience in handling customer queries & grievance handling Your KRA/KPI 1. Communicate with the customer and sell with the complete product description 2. Influencing and selling jewellery 3. Addressing all customer queries 4. Following up with the customers 5. Ensure that the store is clean, safe and presentable for customers 6. Completing payment transactions; preparing merchandise for delivery 7. Contributes to team effort by accomplishing related results as needed. 8. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand. 9. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. 10. Retaining the existing or new customers 11. Maintain and monitor store inventory 12. Coordinating with inter departmental personnel 13. Working on ERP system, Magento, Ameo etc

Job responsibilities :- Social Media Management: Develop, manage, and optimize social media strategies for platforms including Facebook, Instagram, LinkedIn, Twitter and YouTube. Plan and execute social media content calendars to ensure consistency and brand alignment. Engage with global audiences by responding to comments, messages, and queries in a timely manner. Analyze performance metrics and adjust strategies to optimize engagement and reach. Collaborate with designers, copywriters, and other team members to create compelling content (graphics, videos, and posts). Content Creation & Strategy: Develop engaging and relevant content tailored to international markets and audiences. Create blog posts, newsletters, and marketing copy aligned with brand messaging and audience preferences. Work with creative teams to ensure high-quality visuals and videos align with marketing goals. Market & Competitor Analysis: Stay up-to-date with digital marketing trends, emerging platforms, and industry best practices. Conduct market research to understand target audiences, industry shifts, and competitor strategies. Provide insights and recommendations for improving digital marketing efforts. Requirements & Qualifications: 2-5 years of experience in social media management and digital marketing (preferably in an international business setting). Proven experience managing multi-platform digital campaigns. Excellent written and verbal communication skills in English (additional languages are a plus). Creativity, adaptability, and a results-oriented mindset. Strong organizational and project management skills.

Role Overview We seek a visionary Brand Manager to elevate our luxurious brand across digital and offline channels. If youre a strategic thinker passionate about social media and influencer marketing, we want you to help us dazzle the world. What Youll Do 1. Shape Our Brand Craft and execute > Stay ahead of market trends and competitor moves to seize new opportunities. Ensure our brand voice is consistent across all touchpoints. 2. Content & Imagery Visual Style: Oversee the visual style that embodies luxury, including high-contrast imagery, and refined color palettes (such as golds, blacks, and deep hues), with a view of elegant compositions, and product focus. Consistency: Ensure all visual elementsphotography, illustrations, typographyare consistent across all platforms. This includes website design, social media, and print materials. 3. Digital Marketing Collaborate with digital marketing team for impactful digital campaigns: SEO/SEM, email, social media, and more. Analyze and report on digital marketing performance & Social media campaigns. 4. Elevate Offline Presence Design and deliver compelling offline marketing initiatives: TV, OTT, OOH, print, events, and partnerships. Enhance our in-store presence with retail partners. 5. Own Social Media Oversee content creation and strategy for all social platforms. Launch and monitor innovative social media campaigns to grow our community. Cultivate relationships with influencers and brand ambassadors. 6. Champion Influencer Marketing Identify and collaborate with influencers to amplify our brand. Measure and report on the impact of influencer campaigns. Work with 7. Analyze and Optimize Drive consumer research for the organization and derive actionable business insights. Use data to drive decisions and optimize marketing efforts. Present insights on brand performance and campaign ROI. 8. Lead the Team Inspire and guide the marketing team to execute brand strategies. Work cross-functionally with product, sales, and customer service teams. What Were Looking For Degree in Marketing, Business, or related field; masters preferred. 6 to 10 years of work experience in brand management with digital and offline marketing expertise Proven track record in social media and influencer marketing. Strong analytical skills and familiarity with marketing analytics tools. Exceptional communication and interpersonal abilities. Creative, strategic thinker with a passion for brand building. Thrive in a fast-paced, dynamic environment.

Key Responsibilities:- Design and Development: Create original jewellery designs using hand sketches, CAD software, or other digital design tools. Develop concepts for collections, custom pieces, and bespoke designs. Present design ideas through sketches, mood boards, or prototypes. Trend Analysis: Research current market trends, customer preferences, and emerging styles. Stay updated on materials, gemstones, and new technologies in jewellery production. Team collaboration: Closely working with intra team & cross functional teams. Skillset & Qualifications:- Graduate from a jewellery design school. 1 - 3 yrs of prior experience in jewellery designing. Knack for creativity & innovation in the designs. Team player. Job location :- MIDC, Andheri (E), Mumbai

Scope of Work: Understanding our policies and managing certificates, arranging packing materials. Counting of stock and display of merchandise First week - Be a helping hand to our RSO, avoid attending customers individually. Greet customers, take them to specific category counters and make RSO attend them. Learning EZ sales billing procedure.

Job Description Eligibility Criteria Education, Certificate (Relevant education, achievement & certification) 1. Any bachelor degree is mandatory 2. MS Office certification / part of curriculum Knowledge (knowledge gained in the past relevant to this requirement) 1. Knowledge in front-end retail operations 2. Selling & customer service 3. Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage Skills (Specific job skills required for this job) 1. Communication - Excellent verbal communication in English(Mandatory) & regional language. 2. Basic computer operating knowledge 3. E-mail communication Experience (Specific type or amount of experience) 1. 1 - 3 years of relevant experience in front-end retail operations/online sales. 2. Freshers with high level of communication skills and attitude to serve customers Suitability Criteria Success Behaviors (Traits like interpersonal skills etc.) 1. Enthusiastic 2. Selling(Passion to Sell) 3. Interpersonal Skills 4. Influencing 5. Analytical 6. Pressure Tolerance 7. People oriented 8. Strong Team Player 9. Warmth / empathy 10. Organized 11. Willing to take Ownership 12. Willingness to Learn 13. Well groomed Willingness (Preference / Values / other requirements) 1. Job location - Across India 2. Ability to work as per Brand guidelines and set schedules. 3. Extended working hours during weekends, Festivals and season time 4. Shift timing - Minimum 9 hours with strict adherence 5. High Integrity (non-negotiable) Profile @CaratLane Your KRA/KPI 1. Attend and assist the customers at store and provide adequate product knowledge 2. Influencing and selling jewellery 3. Achieve target - Monthly / Seasonal 4. Interaction with potential customers through voice call / online chat to fix appointment and closure of sales process 5. Ability to create a need for the product for the customer 6. Strict adherence to schedules 7. Addressing all customer queries 8. Following up with the customers 9. Retaining the existing or new customers 10. Coordinating with inter departmental personnel Preferred candidate profile

CaratLane is looking for Content Writer to join our dynamic team and embark on a rewarding career journey Conducting in-depth research on industry-related topics in order to develop original content. Developing content for blogs, articles, product descriptions, social media, and the company website. Assisting the marketing team in developing content for advertising campaigns. Proofreading content for errors and inconsistencies. Editing and polishing existing content to improve readability. Conducting keyword research and using SEO best practices to increase traffic to the company website. Creating compelling headlines and body copy that will capture the attention of the target audience. Identifying customers needs and recommending new content to address gaps in the company's current content.

Job responsibilities :- Achieve category-wise Sales targets for his/her respective territory/region Franchise Management- Manage the current store network in the region and identify opportunity for network expansion Implement Store led BTL activities to drive footfalls Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions Retaining the existing or new customers and create a culture of Customer First Approach across region/territory Maintain and monitor store inventory and achieve annual stock-turn targets Coordinating with inter departmental personnel Working on ERP system, Magento, Ameo, POS etc Solve customer complaints & grievances Implements SOP’s, company policies and VM guidelines at stores P&L, budgeting & maintain ideal stock norms at stores Spearhead Train the Trainer program and ensure each store executive attends training modules Coordinate with projects team during the fit-outs of new store and pre plan for Store launch- Soft/Marketing launch Stocking, inter-region stock movement & Dynamic inventory Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Qualification & skills :- 4 - 8 yrs of experience as in cluster management, handling Retail Store Operations Selling & customer service Knowledge on merchandising, Customer engagement MIS Reporting, Retail Metrics & Retail Finance/Profitability Business Acumen C-Sat & NPS evaluation process BTL Activities to drive foot-falls Understanding of stock turn & Mark ups Franchise Management

Job responsibilities :- Merchandising Strategy & Planning Develop seasonal merchandising plans aligned with brand strategy and financial goals. Analyze sales data to forecast demand and optimize product assortments. Plan product range by category, price point, materials, and target customer profiles. Product Lifecycle Management Oversee the full lifecycle from range planning to end-of-life markdowns. Assist in seasonal range reviews and collection evaluations. Cross-Functional Collaboration Work closely with design and buying teams to develop commercial product ranges. Partner with marketing for promotional calendars, product launches, and campaigns. Provide product knowledge and sales strategies to retail teams. Vendor Management Identify, onboard, and maintain strong relationships with domestic and international jewellery vendors. Regularly assess vendor performance based on quality, delivery timelines, compliance, and cost-effectiveness. Negotiate pricing, payment terms, and delivery schedules to optimize margins and ensure timely stock availability. Work closely with vendors to ensure adherence to brand quality standards, materials specifications, and ethical sourcing requirements. Collaborate with suppliers to ensure timely development of samples, production, and dispatches according to the merchandising calendar. Qualifications & Skills: Bachelors degree in Jewellery Merchandising or a related field. 58 years of experience in merchandising, ideally within jewellery or luxury accessories. Strong analytical skills and proficiency in Excel and merchandising tools. Excellent communication and interpersonal skills. Highly organized, detail-oriented, and commercially driven. Passion for jewellery and market trends.

Job Summary: We are looking for a motivated and enthusiastic IT Intern to join our Information Technology team. This internship provides an excellent opportunity to gain hands-on experience in various areas of IT support, infrastructure, and system administration. Key Responsibilities: Assist with the installation, configuration, and maintenance of hardware and software. Support end-users with troubleshooting technical issues (hardware, software, network). Help monitor and maintain IT systems and networks. Assist in managing IT inventory (e.g., devices, software licenses). Document IT processes, procedures, and support cases. Perform regular updates and backups under supervision. Participate in IT projects and initiatives as assigned. Requirements: Currently pursuing a Degree or Diploma in Computer Science, Information Technology, or a related field. Basic understanding of computer systems, networks, and troubleshooting techniques. Familiarity with Windows, macOS, or Linux environments. Strong communication and problem-solving skills. Ability to work well in a team and independently. Preferred Qualifications: Knowledge of Microsoft Office 365, Google Workspace, or similar tools. Previous internship or project experience in IT (a plus but not required). What Youll Gain: Practical experience in real-world IT operations. Exposure to enterprise-level tools and practices. Opportunity to develop technical and professional skills.

The HR Operations Specialist (Executive People Function) at CaratLane will be responsiblefor managing and executing end-to-end HR operational processes, ensuring compliance withorganizational policies, statutory requirements, and regulatory frameworks. This role willsupport on-roll employees, focusing on insurance, compliance, onboarding, offboarding, andreporting while collaborating closely with external & internal stakeholders such as Finance,IT, and People Function teams. Key Responsibilities: Onboarding & Induction Employee Data Management Insurance Operations & Management Employee Support & Employee Relation Internal & External Audit Management HR letters Management Skills and Competencies: Proficiency in HR systems and database management. Strong understanding of compliance requirements under CLRA, Shops and Establishments Act, and other applicable labor laws. Excellent communication, MS Offic,e and coordination skills. Detail-oriented with strong organizational and multitasking abilities. Ability to manage sensitive and confidential information with discretion. Qualifications: Bachelors degree in human resources, Business Administration, or related field. 0-1years of experience in HR operations or a similar role. Knowledge of statutory compliance and payroll processes is preferred. Familiarity with Darwin Box and other HRMS Tools is a plus.