Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritising technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships. Key Accountabilities and Responsibilities: Deliver Flexera solutions, integrating with surrounding technologies to meet customers' business outcomes. Ensure timely achievement of customer success through best practice onboarding and adoption strategies. Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs. Support delivery team management in setting customer expectations and maintaining ongoing communication. Act as a subject matter expert, supporting internal and external stakeholders as needed. Assist in technical knowledge transfers and share best practice advice. Support delivery of specialist value training and contribute to content development processes. Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers. Required Experience, Qualifications, and Professional Skills: Product Skills: Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets. Flexera FNMS Upgrades Flexera One ITV Snow SLM Upgrades Snow Atlas CCO SAP Engineering Snow4Engineering Productivity Optimizer App Broker Risk Monitor Digital & Tech Skills: Base knowledge of the following: Computer/Hardware Networking Data Science & Analytics Delivering Cloud Computing Services Using Customer Relationship Management Software (e.g., SFDC, Gainsight) Using Collaboration and productivity software API programming (e.g., Powershell or equivalent) Graph QL Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC) Domain expertise in Core SAM Technologies Domain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost) Data {expand on Data capabilities} Relationship DB etc Security – working knowledge of applying SSL Certificates, Networking – working knowledge of “concepts” Business Skills: Resource Management and Operations Coordination and Time Management Project Management Industry Knowledge Supporting Sales Communication and Marketing of Products and Services Customer Experience Innovation & Creativity: Building capability & experience for: Problem Solving Analytical Thinking Creative Thinking Critical Thinking Systems Thinking (Process Improvement) Languages: Business English (as a minimum, other languages as determined by the local market) Working with People: Active listening, communication, and information exchange Service Orientation Following instructions and procedures Assisting and supporting co-workers Social Influence Empathy Persuasion and Negotiation Liaising and Networking Building Trust Qualifications/Certifications: Relevant demonstrable work experience Relevant University degree or equivalent for the role[PP2] Relevant Scripting Language (e.g., Powershell) – Desired ITIL/FinOps/CSAM qualification – Desired Experience: Appropriate customer experience in a technical role Behavioural & Attitudinal Focus: Analytical: Comfortable working with complex data sets and delivering outcomes through structured thinking. Attention to Detail: Ensures high standards of quality and accuracy in all activities. Customer/Relationship Management: Focuses on stakeholder perspectives, manages expectations, and supports customer success. Influencing: Bridges teams, customers, and partners to achieve outstanding results. Organization & Process: Manages multiple tasks effectively, ensuring balanced prioritization. Business Acumen: Understands Flexear's vision and mission, actively seeking ways to align activities with broader commercial aims. Focus Switching: Manages multiple tasks within areas of specialty without overcommitting. Problem Solving: Uses abstract and critical thinking to tackle complex issues and adapt to troubleshooting challenges. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com. Show more Show less

Job Description Are you a fast learner who's fascinated by technology? Would you enjoy working on high use and highly critical global platform infrastructures? Join our global function team! Our team is responsible for administration and enhancement of systems that run services on virtual/physical infrastructures. As leading team, we work to increase productivity and security while decreasing cost, downtime, and repetitive tasks. We increase productivity of all employees while minimising downtime. Partner with the best Akamai's Infrastructure Services team is looking for exchange Systems Administrator. Who is responsible for operational support of MS Exchange Email and Windows Server Infrastructure. And delivering IT Support Services effectively and efficiently . As a Systems Administrator Senior Windows, you will be responsible for: Handling incident, problem, and change management through ServiceNow, including performing root cause analysis Managing Windows servers, monitoring alerts, and automating tasks using PowerShell/WMI Ensuring service level and operational level agreement adherence and maintaining audit compliance (SOX, PCI, SOC2, IRAP, ISO) Collaborating with engineering teams for implementing projects and transitioning services Demonstrating good troubleshooting and automation skills Working flexibly in 24/5 rotational shifts, including weekend on-call support Do What You Love To be successful in this role you will: Have a Bachelor's degree in Computer Science/Engineering Have 10-12 years of experience in IT infrastructure management and service delivery, with 7+ years in ITIL-based service delivery Have 9+ years of hands-on experience managing Windows Server infrastructure, including builds, migrations, and support for 2022/2019 versions Have expertise in Active Directory, Azure Entra ID, DNS, DHCP, Group Policy, WSUS, and Quest Change Auditor. Have good skills in VMWare virtualization and scripting using PowerShell, WMI, or Python Have knowledge of ServiceNow CMDB & Discovery, SailPoint, CyberArk, MIR3, and Google Drive. Have good communication skills and experience supporting multi-site datacenter infrastructures Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you Benefits At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About Us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Show more Show less

Job Description It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc . magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for a Business Analyst II to join our Global Customer Care team, reporting to the Director of Global Customer Care Operations. In this role, you will formulate, organize, and monitor cross-departmental activities for improving our systems, processing, and reporting. You’re the ideal candidate if you have Salesforce CPQ hands-on experience, strong analytical, problem-solving, and time management skills; are self-motivated; and can work with minimal direction. You have a high degree of professionalism, integrity, and the drive to go above and beyond. What you’ll do: Translate new business requirements into user stories, follow-up on IT developments, test the solution and provide user training and documentation Ensure end to end solution integrity through process and system integration with other teams, systems, solutions and process areas Ensure that solutions support long-term company goals while delivering maximum incremental short-term benefits Develop and maintain a detailed understanding of solutions in the contract renewal space and understand both upstream and downstream integration points Manage stakeholder relationships; understand business priorities and strategic initiatives Support business activities with respect to data requirements, data flow, data analytics and modeling Provide input to the IT Business Application Portfolio and Systems Integration roadmap Proactively recommend business process improvements What you’ll bring: 5+ years of directly related professional experience (Master or bachelor’s degree in related area) Proven experience with leading CPQ tools such as Salesforce CPQ and Salesforce administration Experience in business/data analysis, ability to translate ambiguous information into analytical insights, and consistent track record of driving data-based solutions Proactive problem-solver who thrives in a fast-paced environment; able to navigate competing priorities with a positive attitude Superb communication and presentation skills; able to filter and convey relevant information to the appropriate audience Committed to identifying and presenting innovative ideas to improve processes, tools, and performance Well respected and trusted partner who performs well in a collaborative environment High degree of professionalism, integrity and the drive to go above and beyond Self-motivated with outstanding time management skills, and able to work with minimal direction Thorough understanding of project management and development methodologies as Waterfall, SDLC, Agile, DevOps or ITIL What success looks like: After six months, you will… Have a solid understanding of the end-to-end business process Be able to use all the renewal system functionality, on top of the day-to-day operations and challenges Generate business reports and understand and analyze data Analyze the additional data beyond enhancements and be able to test and validate what’s developed After About a Year, You Will… Identify opportunities to improve systems and processes Collaborate with peers and teams across the organization on various initiatives Be a go-to person and key contributor to the success of the renewal organization We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less

We are seeking a seasoned Observability Architect to define and lead our end-to-end observability strategy across highly distributed, cloud-native, and hybrid environments. This role requires a visionary leader with deep hands-on experience in New Relic and a strong working knowledge of other modern observability platforms like Datadog, Prometheus/Grafana, Splunk, OpenTelemetry, and more. You will design scalable, resilient, and intelligent observability solutions that empower engineering, SRE, and DevOps teams to proactively detect issues, optimize performance, and ensure system reliability. This is a senior leadership role with significant influence over platform architecture, monitoring practices, and cultural transformation across global teams. Key Responsibilities Architect and implement full-stack observability platforms, covering metrics, logs, traces, synthetics, real user monitoring (RUM), and business-level telemetry using New Relic and other tools like Datadog, Prometheus, ELK, or AppDynamics. Design and enforce observability standards and instrumentation guidelines for microservices, APIs, front-end applications, and legacy systems across hybrid cloud environments. Experience in OpenTelemetry adoption, ensuring vendor-neutral, portable observability implementations where appropriate. Build multi-tool dashboards, health scorecards, SLOs/SLIs, and integrated alerting systems tailored for engineering, operations, and executive consumption. Collaborate with engineering and DevOps teams to integrate observability into CI/CD pipelines, GitOps, and progressive delivery workflows. Partner with platform, cloud, and security teams to provide end-to-end visibility across AWS, Azure, GCP, and on-prem systems. Lead root cause analysis, system-wide incident reviews, and reliability engineering initiatives to reduce MTTR and improve MTBF. Evaluate, pilot, and implement new observability tools/technologies aligned with enterprise architecture and scalability requirements. Deliver technical mentorship and enablement, evangelizing observability best practices and nurturing a culture of ownership and data-driven decision-making. Drive observability governance and maturity models, ensuring compliance, consistency, and alignment with business SLAs and customer experience goals. Required Qualifications 15+ years of overall IT experience, hands-on with application development, system architecture, operations in complex distributed environments, troubleshooting and integration for applications and other cloud technology with observability tools. 5+ years of hands-on experience with observability tools such as New relic, Datadog, Prometeus, etc. including APM, infrastructure monitoring, logs, synthetics, alerting, and dashboard creation. Proven experience and willingness to work with multiple observability stacks, such as: Datadog, Dynatrace, AppDynamics Prometheus, Grafana, etc. Elasticsearch, Fluentd, Kibana (EFK/ELK) Splunk, OpenTelemetry, Solid knowledge of Kubernetes, service mesh (e.g., Istio), containerization (Docker) and orchestration strategies. Strong experience with DevOps and SRE disciplines, including CI/CD, IaC (Terraform, Ansible), and incident response workflows. Fluency in one or more programming/scripting languages: Java, Python, Go, Node.js, Bash. Hands-on expertise in cloud-native observability services (e.g., CloudWatch, Azure Monitor, GCP Operations Suite). Excellent communication and stakeholder management skills, with the ability to align technical strategies with business goals. Preferred Qualifications Architect level Certifications in New Relic, Datadog, Kubernetes, AWS/Azure/GCP, or SRE/DevOps practices. Experience with enterprise observability rollouts, including organizational change management. Understanding of ITIL, TOGAF, or COBIT frameworks as they relate to monitoring and service management. Familiarity with AI/ML-driven observability, anomaly detection, and predictive alerting. Why Join Us? Lead enterprise-scale observability transformations impacting customer experience, reliability, and operational excellence. Work in a tool-diverse environment, solving complex monitoring challenges across multiple platforms. Collaborate with high-performing teams across development, SRE, platform engineering, and security. Influence strategy, tooling, and architecture decisions at the intersection of engineering, operations, and business. Show more Show less

Description And Requirements CareerArc Code CA-DN Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you! BMC is looking for a Senior Java Developer, an innovator at heart, to join us and design, develop, and implement complex applications, using the latest technologies. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will play a pivotal role in the design, development, and delivery of the BMC Helix Suite. You will collaborate with cross-functional teams, including Product Management, Architects, Quality Engineering, and DevSecOps, to lead initiatives that align with our vision of creating intelligent, customer-centric solutions. This role is ideal for a highly skilled technologist passionate about creating scalable, high-performance SaaS products in a fast-paced, Agile environment. security processes, ensuring compliance with industry regulations You will play important role in development of core features and modules for the Helix ITSM platform, design and implementation of microservices using modern frameworks and technologies like Java, Spring Boot, Kubernetes, and RESTful APIs. Ensure high-quality code by adhering to best practices and industry standards. Collaborate with Product Managers to understand requirements and align technical solutions with business goals. Work closely with Quality Engineers to define robust testing strategies, including automated and performance testing. Drive innovation through R&D, focusing on enhancing AI-driven capabilities in areas like predictive analytics and automation. Analyze and resolve complex technical issues, ensuring scalability and performance of the product. Collaborate with DevSecOps teams to ensure seamless CI/CD pipelines and maintain product security standards. Participate in product deployment, upgrade, and security processes, ensuring compliance with industry regulations. To ensure you’re set up for success, you will bring the following skillset & experience: You have 8+ years in software development, with at least 2+ years as Senior Developer or equivalent. You are Proficient in Java (11+/17+), Spring Boot, RESTful API development, and Microservices architecture. with open-source Java frameworks such as OSGI, Spring, Hibernate, Maven, JSecurity, JMS, JPA, JTA, JDBC. You are experienced in designing and developing complex framework and platform solutions with practical use of design patterns. You have expertise with unit/integration testing, test driven development and related modern best practices/technologies You are experienced with server-side issues such as caching, clustering, persistence, security, SSO, state management, high scalability/availability, and failover. You have experience in implementing Business Process Management software and integrating complex enterprise systems. You are experienced with PostgreSQL, Oracle or MS-SQL databases and Aspect oriented architectures. Good understanding of web services and SOA standards like REST, SOAP, XML, etc. and microservices architecture, including Kubernetes, Docker and Kafka. You are experienced in open-source participation and Apache projects, patent process, in depth knowledge of App server architectures and SaaS or PaaS enabling platforms is a big plus. Hands-on experience with container orchestration tools like Kubernetes and Docker. Knowledge of DevSecOps tools (e.g., Jenkins, Terraform, Helm, Ansible) and security practices. Experience/knowledge with Networking & Web Communication protocols, Kaazing Gateway or equivalent is a big plus. Security: Authentication and Authorization: Experience with OAuth, SAML, or similar identity management systems. Encryption: Knowledge of TLS/SSL protocols to secure WebSocket communication. Firewall and Network Security: Understanding how to secure WebSocket connections in an enterprise environment. Whilst these are nice to have, our team can help you develop in the following skills: Familiarity with cloud platforms (AWS, Azure, GCP) and SaaS environments. Experience with AI/ML integration in SaaS applications. Knowledge of ITIL/ITSM processes and tools. Certifications: SAFe Agilist, AWS Cloud Practitioner, or equivalent. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 3,315,400 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 2,486,550 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 3,315,400 Max salary 4,144,250 Show more Show less

Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. BMC is looking for an innovative customer champion to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: You can embrace, live, and breathe our BMC values every day! You have 3-5 years of hands-on IT experience, with a minimum of 3 years in a technical support role for software products. You have strong troubleshooting expertise across Unix/Linux operating systems, with basic knowledge of Windows, application/production servers, and networking concepts. You bring experience in supporting BMC Discovery/ADDM (10.x, 11.x, 12.x), including integration with CMDB and/or ServiceNow. You have hands-on experience with TPL programming and application modeling. You are skilled in shell scripting and comfortable working with global enterprise customers. You have excellent communication and analytical skills with a customer-centric mindset. You are flexible with work hours and open to working in rotational shifts, including periodic weekend work if required. You hold a full-time bachelor’s degree in Engineering (BE/B.Tech), Computer Applications (BCA/MCA), or Science (B.Sc). Whilst these are nice to have, our team can help you develop in the following skills: Certifications in Linux/Unix and/or ITIL Foundation Experience in PL/SQL, database log analysis, and system activity reporting Familiarity with Windows administration including Active Directory and Domain Controllers Exposure to cloud technologies, Docker, Kubernetes Knowledge of virtualization platforms (VM Hypervisors, VM Admin, Hyper-V, LDOM) Understanding of PowerShell and Kerberos Authentication BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,167,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 875,250 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 1,167,000 Max salary 1,458,750 Show more Show less

Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. BMC is looking for an innovative customer champion to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: You can embrace, live, and breathe our BMC values every day! You have 3-5 years of hands-on IT experience, with a minimum of 3 years in a technical support role for software products. You have strong troubleshooting expertise across Unix/Linux operating systems, with basic knowledge of Windows, application/production servers, and networking concepts. You bring experience in supporting BMC Discovery/ADDM (10.x, 11.x, 12.x), including integration with CMDB and/or ServiceNow. You have hands-on experience with TPL programming and application modeling. You are skilled in shell scripting and comfortable working with global enterprise customers. You have excellent communication and analytical skills with a customer-centric mindset. You are flexible with work hours and open to working in rotational shifts, including periodic weekend work if required. You hold a full-time bachelor’s degree in Engineering (BE/B.Tech), Computer Applications (BCA/MCA), or Science (B.Sc). Whilst these are nice to have, our team can help you develop in the following skills: Certifications in Linux/Unix and/or ITIL Foundation Experience in PL/SQL, database log analysis, and system activity reporting Familiarity with Windows administration including Active Directory and Domain Controllers Exposure to cloud technologies, Docker, Kubernetes Knowledge of virtualization platforms (VM Hypervisors, VM Admin, Hyper-V, LDOM) Understanding of PowerShell and Kerberos Authentication BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,167,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 875,250 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 1,167,000 Max salary 1,458,750 Show more Show less

Description And Requirements CareerArc Code CA_UT Hybrid "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues. BMC is looking for an innovative customer champion to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: You can embrace, live, and breathe our BMC values every day! You have 4-6 years of hands-on IT experience, with a minimum of 4 years in a technical support role for software products. You have strong troubleshooting expertise across Unix/Linux operating systems, with basic knowledge of Windows, application/production servers, and networking concepts. You have hands-on experience with TPL programming and application modeling. You are skilled in shell scripting and comfortable working with global enterprise customers. You have excellent communication and analytical skills with a customer-centric mindset. You are flexible with work hours and open to working in rotational shifts, including periodic weekend work if required. You hold a full-time bachelor’s degree in Engineering (BE/B.Tech), Computer Applications (BCA/MCA), or Science (B.Sc). Whilst these are nice to have, our team can help you develop in the following skills: Certifications in Linux/Unix and/or ITIL Foundation Experience in PL/SQL, database log analysis, and system activity reporting Familiarity with Windows administration including Active Directory and Domain Controllers Exposure to cloud technologies, Docker, Kubernetes Knowledge of virtualization platforms (VM Hypervisors, VM Admin, Hyper-V, LDOM) Understanding of PowerShell and Kerberos Authentication BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 1,588,350 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 2,117,800 Max salary 2,647,250 Show more Show less

Hybrid Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The IZOT product line includes BMC’s Intelligent Z Optimization & Transformation products, which help the world’s largest companies to monitor and manage their mainframe systems. The modernization of mainframe is the beating heart of our product line, and we achieve this goal by developing products that improve the developer experience, the mainframe integration, the speed of application development, the quality of the code and the applications’ security, while reducing operational costs and risks. We acquired several companies along the way, and we continue to grow, innovate, and perfect our solutions on an ongoing basis. BMC is seeking an enthusiastic and dynamic Full Stack Developer to join the IMS Data Management R&D team. In this role, you will be responsible for development and maintenance of software products under the guidance of experts. The IZOT IMS Data Management R&D team is involved in the development and maintenance of world class solutions that help the biggest global organizations across all major domains in efficiently managing their IMS environment which hold humongous amounts of data and manage their workloads to keep their business applications available, scalable, and reliable. We are seeking a highly skilled and innovative Product Developer to join our team. We are looking for a developer who can think big and apply the design thinking process to tackle longstanding challenges in delivering simple, elegant solutions to complex, technology-focused needs for large organizations. The role requires a good knowledge of product domain, the Agile software development methodology and the process involved in product development and maintenance. To ensure you’re set up for success, you will bring the following skillset & experience: 3-5 years of experience designing interactive user experiences for technology products that serve med-large customer bases Experience in front-end development technologies (JavaScript, HTML5, CSS, Bootstrap) Experience with Angular 2+ version is a must Solid hands-on technical skills in Core Java and multi-threading Problem solving using data structures and algorithms Strong Object Oriented application design and development Strong knowledge and experience with various DBMS (SQL Server, Oracle, DB2) Experience with Jira/Agile development and source code management tools like GIT or ISPW Expertise / familiarity in developing various type of scripts for effective use of popular test automation and DevOps tools like Jenkins, Selenium, RFT, UFT etc Understanding of UX design standards and best practices. Proficiency prototyping interactive designs using a variety of design tools and technologies Strong analytical, communication and interpersonal skills. Strong understanding and working knowledge of the software development process. Whilst these are nice to have, our team can help you develop in the following skills: Understanding of AI/ML, Gen AI technologies Exposure to IT Service Management, ITIL, and operations within Enterprise IT support teams. CA-DNP BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,725,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 1,294,350 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 1,725,800 Max salary 2,157,250 Show more Show less

Hybrid Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices , containers , and API-first architecture , BMC Helix enables organizations to intelligently automate and scale their IT environments. The platform supports deployment across public cloud , private cloud , hybrid , and on-premise environments—offering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive , autonomous service and operations management . From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost. Join the Digital Solution Engineering team at BMC Helix as an Associate Solution Engineer , where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1–3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value. You’ll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differenciators) and 50% business (industry alignment, use cases, problem-solving). Here is how, through this exciting role, you will contribute to BMC's and your own success: Key Responsibilities Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations. Participate in customer discovery sessions to understand technical requirements and business goals. Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration. Help design and configure proof-of-value. Communicate technical concepts—like containerized microservices, multi-cloud/on-prem deployments, and platform integrations—in a clear, business-relevant way. Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs. Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation. To ensure you’re set up for success, you will bring the following skillset and experience: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 0–3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders. Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support. Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes). Passion for technology and a strong desire to understand enterprise IT challenges. Team-oriented, adaptable, and eager to learn in a fast-paced environment. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar. Basic scripting or API knowledge (e.g., Python, JavaScript, REST). Familiarity with ITIL, DevOps principles, or service management concepts. Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus. CA-DNP BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. ( Returnship@BMC ) Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply. Min salary 885,000 Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. Mid point salary 1,180,000 Max salary 1,475,000 Show more Show less

Bosch Coimbatore, Tamil Nadu, India Posted on Jun 10, 2025 Apply now Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities: Job Description (Main Activities / Duties) Up to Level 2 Support for the Bosch infrastructure services with a focus on SD-WAN, our Global Backbone, as well as our central hubs in core locations worldwide. Build up and maintain monitoring & logging tools. Monitor performance, availability, and overall health of the network. Document and log issues and resolution steps. Acting in the operation of global IT services, solving problems, incidents, configurations, alerts, service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams, partners, and vendors. Escalate issues to the appropriate teams. Availability to work in shift hours, including weekends and holidays. Support projects like the rollout and implementation of the SD-WAN stack at Bosch locations. Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement. Work and collaborate on an international team operating, supporting, monitoring, implementing, replacing, extending, upgrading, and optimizing network solutions globally. Executing and optimizing operational processes, reviewing procedures and documents related to monitoring, supporting, and operating of the network solutions and technologies. Qualification Required skills: Degree in Computer Science, Network Analyst or equivalent Knowledge in networking technologies (e.g. OSPF, BGP, MPLS, QoS) Knowledge in VPN technologies (e.g. IPSec, SSL, DMVPN, GetVPN) Knowledge in SDWAN technologies and products (preferably Cisco Viptela) Broad knowledge in basic network and security concepts and implementations (NAT, DNS, Proxies, Load balancers, ACLs, etc.) Experience with major hard- and software platforms from Cisco (IOS, NX-OS) Preferrable: Fundamental Knowledge in software-driven networking (Python, Ansible, CI/CD, GIT) Language: English. Previous experience in implementation, operation, monitoring and support of network technologies and solutions. Knowledge in configuration and administration of network solutions and equipment, further networking protocols (IPsec, spanning-tree, mac, ARP…) as well Cisco ACI technology are welcomed. Experienced in network environments for support in troubleshooting, scalability issues, automation, and operation. Desirable knowledge in scripting (PowerShell, VBA, etc.) and programming languages (Phyton, Ansible, SQL, etc.). Knowledge of virtualization technologies (on premises and in the cloud) Previous experience working Monitoring and Operation of IT Infrastructure (cloud and on-premises) Certifications will be a differentiator (i.e. CISCO, ITIL, CCNA,etc) Personal Profile Initiative, dynamism, empathy, proactivity in proposing process improvements or problem solutions, organized, teamwork and collaboration, commitment (with the team, with tasks, deliveries, deadlines, schedules) are the main desired characteristics. Assertive communication, good English language proficiency for interaction with international teams and answering calls from customers from different countries. Qualifications BE/ B Tech or Equivalent Apply now See more open positions at Bosch Show more Show less

Job Title: Deskside Support Engineer (L2) Location: Gurgaon Job Type: Full-Time Job Summary: - We are looking for an experienced IT Support Engineer to be deployed at a client site to provide end-user IT support with a focus on VIP user assistance, proactive device readiness, and basic server knowledge. The ideal candidate should be customer-focused, technically proficient, and capable of working independently in a dynamic enterprise environment. Key Responsibilities: 1. Technical Support: o Provide onsite IT support for end-users, with special attention to VIPs and senior executives. o Offer Level 1/2 technical support for desktops, laptops, mobile devices, and peripherals. 2. System Management: o Proactively prepare and maintain IT equipment on the floor, ensuring devices are updated and ready for deployment o Assist with basic server-related tasks, such as user account creation, password resets, and basic troubleshooting (Active Directory, File Servers, etc.) 3. Incident and Problem Management: o Handle hardware installations, upgrades, and imaging of devices using standard tools and processes. 4. Asset Management: o Manage IT asset inventory and update records as needed. o Liaise with remote support teams and escalate issues as necessary. 6. Security and Compliance: o Ensure adherence to organizational security policies and practices. o Identify and report potential security risks.Qualifications and Skills: o CompTIA A+, Microsoft MCP, or equivalent certification. o 2–4 years of experience in an onsite IT support role. o Experience in a managed service or client-facing IT environment. o Knowledge of ITIL processes. o Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking. o Familiarity with Active Directory, file and print services, and remote desktop support. o Excellent troubleshooting and communication skills. o Experience supporting executive/VIP users. o Ability to work proactively with minimal supervision. o Strong organizational and time-management skills. • Technical Skills: o CompTIA A+, Microsoft MCP, or equivalent certification. o Experience in a managed service or client-facing IT environment. o Knowledge of ITIL processes. • Work Environment: o This position is based full-time at the client’s premises. o Occasional extended hours may be required for special projects or VIP support. • Soft Skills: o Excellent verbal and written communication skills. o Strong organizational and multitasking abilities. o Customer-oriented mindset and problem-solving skills. Show more Show less

Job Title: Customer Success Associate III - IN Shift : India third Shift ( 6:30 pm IST to 3:30am IST) JOB DESCRIPTION: Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group. Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience. Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. JOB REQUIREMENTS: Key Accountabilities Monitor inbound customer ticket requests and route appropriately Respond directly to customer information requests for specific task responsibilities Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt Proactively take ownership and work tickets Identify common/recurring operational issues in support queues and support customer to resolution Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change Escalates support requests (phone/ticket) according to escalation procedures Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales Responsible for adhering to company security policies and procedure as directed Utilizing business knowledge, networks and commercial acumen to see tickets through to completion Key Performance Indicators Ticket workload completed Customer satisfaction. Based on NPS Ticket score Performance accuracy measures Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores Engagement of every customer within their customer base Ticket and workload management ROLE DIMENSIONS: Credit sign-off: None Team Profile: Service Delivery Recruitment: None Internal exposure: Support Engineers, Sales, Marketing Budgetary: Managing Travel and Customer Entertaining expenditure External exposure: Customers PERSON SPECIFICATION: Tenacious problem solver, will own issues until full resolution Excellent communication skills, both written and verbal with great attention to detail Strong rapport and relationship building skills with both internal departments and external customers Strong level of business awareness and commercial acumen with solid understanding of financial terminology Strong organizational, time management and prioritization skills Able to take a creative approach to situations and problem solving A minimum of 3 years experience in a Service Delivery / Account Management role A minimum of 3 years experience in the IT industry or holds a good understanding of Internet Technologies Understanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Job Title: Hitachi Storage Resident Engineer (L2/L3) Location: Mumbai & Delhi Job Type: Full-Time Experience: 5+ Years Job Summary: We are seeking a highly experienced and knowledgeable Hitachi Storage SME to manage, design, support, and optimize enterprise storage environments & migration projects leveraging Hitachi storage technologies. The ideal candidate will possess deep expertise in Hitachi Virtual Storage Platform (VSP), Hitachi Ops Center Suite, replication technologies, and storage performance tuning. Key Responsibilities: Storage Infrastructure Design & Architecture: Lead the design, deployment, and optimization of enterprise storage environments, including SAN, storage solutions. Architect and implement large-scale storage solutions that meet the organization’s data management, performance, and business continuity needs. Plan and implement storage upgrades, migrations, and new system deployments. Advanced Troubleshooting & Incident Management: Act as the final escalation point for complex storage issues, performing deep-dive troubleshooting and issue resolution. Work with vendors and cross-functional teams to resolve critical storage-related incidents, including those impacting data availability, performance, and security. Ensure that root cause analysis (RCA) is conducted for major incidents, and take corrective actions to prevent recurrence. Capacity & Performance Optimization: Analyze storage performance metrics and apply optimization techniques to ensure optimal system performance and capacity planning. Forecast future storage needs and recommend proactive measures for scaling storage solutions based on trends and business requirements. Ensure storage environments meet SLAs (Service Level Agreements) for availability, performance, and recovery. Data Protection & Disaster Recovery: Design and implement enterprise-level disaster recovery strategies, ensuring systems can be restored quickly and efficiently in case of failure. Oversee data replication, backup, and restore operations across complex storage environments. Regularly test recovery procedures to ensure that RTO (Recovery Time Objective) and RPO (Recovery Point Objective) requirements are met. Security & Compliance: Ensure that storage systems adhere to security policies, including data encryption, access controls, and other security measures. Ensure compliance with industry regulations and internal security policies, performing audits and vulnerability assessments where necessary. Vendor Management & Relationship: Liaise with storage hardware and software vendors to resolve complex issues, ensure timely patching, and optimize vendor-supported systems. Evaluate and recommend new storage technologies, products, and tools to enhance the overall infrastructure. Documentation & Knowledge Management: Maintain detailed documentation of storage system architectures, configurations, performance metrics, and troubleshooting steps. Share knowledge with junior team members and provide training on best practices for storage administration. Collaboration & Leadership: Lead cross-functional teams on major storage-related projects, such as migrations, capacity planning, or system upgrades. Work closely with network, server, and cloud teams to ensure seamless integration between storage and other infrastructure components. Provide mentorship to L2 administrators, ensuring their professional growth and knowledge. Required Skills & Qualifications: 5+ years of experience in enterprise storage administration with at least 3+ years in Hitachi VSP storage systems. Strong hands-on expertise with Hitachi Ops Center Suite, Hitachi Device Manager, and replication solutions (TrueCopy, ShadowImage, etc.). Experience with SAN fabric management (Brocade preferred), multipathing, and host connectivity. Proficiency in scripting (PowerShell, Python, or shell scripting) for automation of storage tasks. Solid understanding of storage performance tuning and troubleshooting techniques. Experience with integration into VMware, Windows, UNIX/Linux platforms. ITIL foundation or experience working in ITIL-aligned environments preferred. Hitachi Certified Professional or equivalent certifications are a plus. Soft Skills: Excellent communication and documentation skills Strong analytical and problem-solving capabilities Ability to work independently and as part of a global team If you're a passionate Hitachi Storage SME looking to take your skills to the next level in a dynamic and growing organization, we would love to hear from you! Send in your latest updated resume to jobs@steadfastitconsulting.in Please do submit all your details on https://zfrmz.in/DTKV9h3tIgNEUd6iwiH3 Show more Show less

Job Title : Presales Lead Job Location: Mumbai (Thane/Andheri) Job Purpose: The Presales Lead will drive cybersecurity solutioning, customer engagement, and sales enablement across MDR/CES/MSSP services. They must have strong expertise in security technologies (SIEM, EDR, firewalls, cloud security) and IT infrastructure. Responsibilities include responding to RFPs, conducting PoCs, crafting proposals, and engaging with C-level executives. Strong consultative selling, presentation, and negotiation skills are essential. The role requires collaboration with sales, technical, and product teams, along with CRM proficiency. Roles & Responsibilities 1. Solutioning & Technical Expertise Understand customer security needs and design tailored cybersecurity solutions across MDR/CES/MSSP services. Conduct Proof of Concepts (PoCs), product demos, and technical workshops to showcase solutions. Stay updated on cybersecurity trends and technologies (SIEM, SOAR, XDR, Cloud Security, IAM/PAM, Firewalls, Endpoint Security, Threat Intelligence). 2. RFP/RFI & Proposal Management Lead technical responses to RFPs/RFIs, ensuring high-quality proposal submissions. Develop and present compelling business cases, solution architectures, and value propositions for clients. Work with internal teams to create pricing models, service offerings, and customized solutions based on client needs. 3. Sales & Customer Engagement Engage with C-level executives, IT teams, and security stakeholders to drive technical discussions. Act as a trusted advisor , translating complex cybersecurity concepts into business-friendly solutions. Support the sales team in deal closure by addressing objections, defining technical scopes, and guiding the sales cycle. 4. Market Intelligence & Competitive Analysis Analyze competitor offerings, industry trends, and emerging threats to refine presales strategies. Collaborate with marketing and product teams to enhance solution messaging and positioning. Identify upselling and cross-selling opportunities by aligning solutions with customer business goals. 5. Internal & Cross-Functional Collaboration Work closely with the delivery, technical, and product teams to ensure seamless solution deployment. Train and enable sales teams on cybersecurity products, services, and market differentiators . Maintain accurate pipeline tracking and reporting using CRM tools (Salesforce, HubSpot, Zoho, etc.) . Skills / Certificates Required: The Presales Lead should have expertise in cloud security (AWS, Azure, GCP), Zero Trust, IAM, PAM, and SOC operations, along with knowledge of automation (SOAR, XDR) and AI-driven threat detection. Strong business acumen, leadership, and stakeholder management skills are essential. Preferred certifications include AWS Security, SC-900, CISA, CRISC, OSCP, GPEN, and ITIL or PMP for project management. Experience with SIEM tools like Splunk and QRadar is a plus. The role requires a strategic mindset, problem-solving skills, and the ability to assess security investments and ROI while aligning cybersecurity solutions with business needs. Experience: 4+ years in a pre-sales or solution consulting role, preferably in MDR, MSSP, CES, or cybersecurity services. Show more Show less

Job Title: Customer Success Associate III - IN Shift : India third Shift ( 6:30 pm IST to 3:30am IST) JOB DESCRIPTION: Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers’ needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group. Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience. Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. JOB REQUIREMENTS: Key Accountabilities Monitor inbound customer ticket requests and route appropriately Respond directly to customer information requests for specific task responsibilities Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt Proactively take ownership and work tickets Identify common/recurring operational issues in support queues and support customer to resolution Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change Escalates support requests (phone/ticket) according to escalation procedures Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales Responsible for adhering to company security policies and procedure as directed Utilizing business knowledge, networks and commercial acumen to see tickets through to completion Key Performance Indicators Ticket workload completed Customer satisfaction. Based on NPS Ticket score Performance accuracy measures Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores Engagement of every customer within their customer base Ticket and workload management ROLE DIMENSIONS: Credit sign-off: None Team Profile: Service Delivery Recruitment: None Internal exposure: Support Engineers, Sales, Marketing Budgetary: Managing Travel and Customer Entertaining expenditure External exposure: Customers PERSON SPECIFICATION: Tenacious problem solver, will own issues until full resolution Excellent communication skills, both written and verbal with great attention to detail Strong rapport and relationship building skills with both internal departments and external customers Strong level of business awareness and commercial acumen with solid understanding of financial terminology Strong organizational, time management and prioritization skills Able to take a creative approach to situations and problem solving A minimum of 3 years experience in a Service Delivery / Account Management role A minimum of 3 years experience in the IT industry or holds a good understanding of Internet Technologies Understanding of IT industry working practices / methodologies – ITIL foundation certification desirable but not essential POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Immediate joiner Location - Pune Primary Skills : OCI Secondary Skills : Kubernetes (OKE) , Linux/Windows, Terraform , Azure DevOps Location- Pune / Bangalore Exp range –6 to 10 years Must have technical/professional qualifications: · Adapt in ITIL, SOX and security regulations. · Seven to Ten years of work experience in database administration in agile frameworks. · A bachelor’s degree in computer science, information technology, cloud computing, or a related field is preferred. · Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively with cross-functional teams. · Certifications is preferred in the DBA field. · Preferred to have OCI Infrastructure knowledge. · Working experience in managing highly business critical environments. · Professional experience and knowledge of the telecommunications industry preferred. Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Profile Collaborate closely with senior members and architects to understand and help in conceptualizing the software architecture Maintain and create patch builds for local and remote employees. Ensure smooth delivery of builds working with remote counterparts to provide coverage and hand-off of critical issues. Act as point of contact for managing multiple releases across organization Take responsibility for the release management process Maintain service pack build and task stream management for all CE streams as well as interfacing with next new product deliverables Communication with the Engineering and Stakeholders for new configuration and delivery options and improvement options Develop and debug customer issues found in the installation of configuration code of the UKG system Manage and own the deployment activities including the execution of the deployment Plans as per checklists Work towards improvement of Release deployments with automation & process refinements A mentoring role for other developers, building the skills of less experienced team members and proactively suggesting process improvements as a technical leader within the team. Participates in the writing of technical documents (functional specifications, design documents, etc.) as required Estimate the work required for new features Collaborate closely with architects to design and conceptualize solutions for multi-tenant/cloud-based offering of the product Collaborate with other members of the team, product owners, quality engineering team members, and documentation writers to ensure appropriate implementation of business requirements Follow the ITIL standard to push the code in production environments Ability to learn and adapt new technologies and platform Qualification 8-13 years of experience of release management, installation work in a client/ server architecture Hands-On Experience on GCP, GitHub-action & Kubernetes Platform Expert knowledge of DevOps, CI-CD pipelines, Terraform & Ansible. Working knowledge of Jenkins for managing and publishing scheduled and ad-hoc builds Working knowledge of Cloud-Based technologies Experience with PostgreSQL and SQL scripting and understanding the deployment of scripts Experience working with Gradle and Artifactory for developing builds and setting up release streams Experience to manage Linux and Windows based platforms Ability to communicate both verbally and written to a variety of audiences Working with remote and local engineers and willingness to work off hours at times to deliver on customer commitments including weekends and holidays at times BS or equivalent in Computer Science Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Job Profile Collaborate with other members of the team, product owners, quality engineering team members, and documentation writers to ensure appropriate implementation of business requirements Maintain and create patch builds for local and remote employees. Ensure smooth delivery of builds working with remote counterparts to provide coverage and hand-off of critical issues. Act as point of contact for managing multiple releases across organization Take responsibility for the release management process Maintain service pack build and task stream management for all CE streams as well as interfacing with next new product deliverables Communication with the Engineering and Stakeholders for new configuration and delivery options and improvement options Develop and debug customer issues found in the installation of configuration code of the UKG system Manage and own the deployment activities including the execution of the deployment Plans as per checklists Work towards improvement of Release deployments with automation & process refinements A mentoring role for other developers, building the skills of less experienced team members and proactively suggesting process improvements as a technical leader within the team. Participates in the writing of technical documents (functional specifications, design documents, etc.) as required Estimate the work required for new features Collaborate closely with architects to design and conceptualize solutions for multi-tenant/cloud-based offering of the product Experience in issue triage, troubleshooting & Root Cause Analysis Follow the ITIL standard to push the code in production environments Ability to learn and adapt new technologies and platform Qualification 3-6 years of experience of release management, installation work in a client/ server architecture Hands-On Experience on GCP, GitHub-action & Kubernetes Platform Expert knowledge of DevOps, CI-CD pipelines, Terraform, Ansible Python & Java language. Working knowledge of Jenkins for managing and publishing scheduled and ad-hoc builds Working knowledge of Cloud-Based technologies Experience with PostgreSQL and SQL scripting and understanding the deployment of scripts Experience working with Gradle and Artifactory for developing builds and setting up release streams Experience to manage Linux and Windows based platforms Ability to communicate both verbally and written to a variety of audiences Working with remote and local engineers and willingness to work off hours at times to deliver on customer commitments including weekends and holidays at times BS or equivalent in Computer Science Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Details: Job Description Minimum Qualification - Graduate (B.Tech) Relevant Experience - 1+ years As a System Administrator, you will have responsibilities to provide the Level 1 Technical Support. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents as per ITIL framework. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. Should have excellent written and verbal communication Good Exposure to ticketing tools (ServiceNow, JIRA, Cherwell etc.) Good troubleshooting skills on Windows/Linux OS Basic understanding on Networking and Network devices. Excellent understanding of Infrastructure/Application/Job monitoring Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM/Solarwinds/Datadog/Nagios etc.) Administration of monitoring tools would be good to have skill Responsibilities: Provide L1+ support for team deliverables. Configuration, allocation, and management of centralized storage systems and other deployed storage solutions Help develop or engineer new solutions related to data storage and access Help setup of new storage technologies - tapeless, cloud storage etc. Be able to take care of most of P2/P3/P4 tasks and document the RCCA. Interacting with client over calls and provide details and reasoning of the deliverables. Troubleshooting experience and ability to fulfill L2 support Good knowledge on multiple Backup and Storage Systems like: Knowledge of Commvault, Rubrik, Veeam, r etc EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. Experience with monitoring and performance tuning of various storage systems Experience with capacity planning and storage allocation forecasting Experience in storage Operations management, backup systems, SAN, NAS, DR Working knowledge of systems from major data storage vendors and cloud services Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking Basic Scripting Good knowledge in Windows and Unix OS Working Knowledge of VMware/Hyper-V. Job Requirements Responsibilities: Provide L1+ support for team deliverables. Configuration, allocation, and management of centralized storage systems and other deployed storage solutions Help develop or engineer new solutions related to data storage and access Help setup of new storage technologies - tapeless, cloud storage etc. Be able to take care of most of P2/P3/P4 tasks and document the RCCA. Interacting with client over calls and provide details and reasoning of the deliverables. Troubleshooting experience and ability to fulfill L2 support Good knowledge on multiple Backup and Storage Systems like: Knowledge of Commvault, Rubrik, Veeam, r etc EMC, Netapp, Oracle Storage appliences, IBM SAN. etc. Experience with monitoring and performance tuning of various storage systems Experience with capacity planning and storage allocation forecasting Experience in storage Operations management, backup systems, SAN, NAS, DR Working knowledge of systems from major data storage vendors and cloud services Working knowledge of technical aspects of storage systems - including but not limited to DAS, NAS, Fiber Channel, RAID config, LUN Masking Basic Scripting Good knowledge in Windows and Unix OS Working Knowledge of VMware/Hyper-V. Show more Show less

As a Product Manager, you will define, build, and scale the Kratikal & Threatcop product suite —including AutoSecT, TSAT, TLMS, TDMARC, and TPIR . You will collaborate closely with development, customer success, and cross-functional teams to drive the roadmap and execution, ensuring our solutions meet market and customer needs with speed, scale, and quality . This role sits at the intersection of technology, user needs, and business strategy , ideal for someone who thrives in a fast-paced and collaborative environment . Key Responsibilities: Craft clear, detailed, and technically sound product requirements, workflows, and user stories grounded in user needs and business goals Leverage product usage data, feature adoption metrics, and customer journey insights to guide prioritization and development efforts. Own and groom the product backlog, breaking down epics and prioritizing features based on user value, technical feasibility, and strategic alignment. Collaborate with developers to scope solutions and manage sprints to ensure timely, high-quality delivery. Analyze and act on customer feedback to identify pain points, prioritize fixes, and improve the product experience. Conduct regular feature research to enhance existing capabilities and introduce new ones based on user input and competitive benchmarking. Drive the adoption of AI in the product to enable intelligent automation, particularly focusing on agent-based AI capabilities that enhance user experience and reduce manual effort. Contribute to the conceptualization and execution of the auto GRC (Governance, Risk, and Compliance) product —ensuring alignment with regulatory requirements, customer needs, and automation best practices. Translate product vision, customer needs, and technical constraints into a shared understanding across development, QA, DevOps, customer success, and other stakeholders. Coordinate with QA and DevOps to manage releases, uphold performance and reliability standards, and ensure seamless delivery to end users. Support product launch planning, manage post-release reviews, and implement iteration cycles to optimize adoption, engagement, and product-market fit. Qualifications/Skills Required: Bachelor’s degree in Engineering, Computer Science, or a related field. 5+ years of experience in product management within B2B SaaS environments is a must. Project Management: Project Planning, Agile, Scrum, Waterfall, Risk Management, Scope Management. Tools and Software: JIRA, Confluence, SharePoint. Technical Skills: Agile, ITIL (Information Technology Infrastructure Library), Data Analysis. Soft Skills: Communication, Time Management, Problem-Solving, Multitasking, Attention to Detail. Why You'll Enjoy Working at Kratikal: Get the fast learning and exciting environment of a startup, combined with the stable work and strong performance of a bigger company. There's lots of room to learn, grow, and share your ideas. We also provide good benefits like health insurance, a gratuity payment, and Employees' Provident Fund (a savings plan for your future). We are an equal opportunity employer, where everyone has a fair chance. About Us: Kratikal Tech Private Limited is a leading B2B cybersecurity firm offering cutting-edge cybersecurity solutions and services such as Network Security Audits, Compliance Implementation, IoT Security, and VAPT. Serving over 150+ enterprise customers and 1825+ SMEs across industries including E-commerce, Fintech, BFSI, NBFC, Telecom, Consumer Internet, Cloud Service Platforms, Manufacturing, and Healthcare, Kratikal is dedicated to helping organizations combat cybercriminals using advanced, technology-driven cybersecurity solutions. The company also develops in-house cybersecurity products, including AutoSecT , competing with industry giants, alongside TSAT (Threatcop Security Awareness Training), TDMARC (Threatcop DMARC), TLMS (Threatcop Learning Management System), and TPIR (Threatcop Phishing Incident Response). These products have received numerous awards and recognitions for their innovation and effectiveness. Kratikal has been honored as the Top Cyber Security Startup at the 12th Top 100 CISO Awards. With a global reach, Kratikal collaborates with renowned organizations to secure their digital landscapes. For more information, visit our websites at www.kratikal.com and www.threatcop.com Show more Show less

Job Title: L1 Storage Administrator Location: Hyderabad / Navi Mumbai Experience: 1–2 Years Employment Type: Full-time Job Summary: We are looking for an enthusiastic and detail-oriented L1 Storage Administrator to provide first-level support for storage infrastructure. The ideal candidate will assist in monitoring, basic troubleshooting, and operational tasks for enterprise storage systems. Key Responsibilities: Monitor storage devices and alerts through tools and dashboards. Perform basic health checks and log reviews for SAN/NAS environments. Coordinate with L2/L3 teams for incident escalation. Maintain asset inventory, storage usage reports, and documentation. Support routine tasks like tape management, backup monitoring, and scheduled maintenance. Requirements: Basic understanding of storage systems (NetApp, EMC, HPE, etc.). Familiarity with backup software (Commvault, Veritas, etc.). Knowledge of ITIL processes (incident, change, and problem management). Willingness to work in shifts and on-call rotations. Job Title: L2 Storage Administrator Location: Hyderabad / Navi Mumbai Experience: 3–5 Years Employment Type: Full-time Job Summary: We are seeking a skilled L2 Storage Administrator responsible for the day-to-day operations, configuration, and troubleshooting of enterprise storage systems. Key Responsibilities: Perform provisioning and de-provisioning of SAN/NAS storage. Troubleshoot medium-complexity storage and backup issues. Execute and validate backup/restore tasks and replication jobs. Work closely with server, network, and application teams to resolve performance issues. Implement data migration, upgrades, and firmware updates under L3 guidance. Requirements: Experience with enterprise storage platforms (NetApp, Dell EMC, HPE 3PAR/Primera). Hands-on experience with backup and recovery solutions (e.g., Commvault, Veeam). Basic scripting knowledge (PowerShell, Bash) is a plus. Strong knowledge of zoning, LUN masking, and volume management. Ability to create detailed documentation and reports. Job Title: L3 Storage Administrator Location: Hyderabad / Navi Mumbai Experience: 6–10+ Years Employment Type: Full-time Job Summary: We are hiring a highly experienced L3 Storage Administrator to design, manage, and troubleshoot complex storage infrastructures. You will serve as the highest level of technical escalation and work on capacity planning, architecture, and performance optimization. Key Responsibilities: Lead the architecture and implementation of storage solutions. Perform root cause analysis and provide permanent resolutions for critical incidents. Design and implement DR/BCP strategies and data lifecycle management. Collaborate with vendors for escalations, patches, and feature enhancements. Evaluate and recommend new storage technologies and tools. Mentor L1/L2 admins and contribute to SOP development. Requirements: Deep expertise in enterprise storage (EMC VMAX, NetApp AFF, HPE 3PAR, Pure Storage). Strong knowledge of SAN fabric (Brocade/Cisco), multipathing, and zoning. Proficient in backup/recovery and disaster recovery technologies. Scripting and automation (PowerShell, Python) experience preferred. IT certifications (e.g., NetApp NCDA, EMC Proven, SNIA, Veeam) highly preferred. How to Apply: 📧 Send your updated resume to: latha.a@zettamine.com Please include the following in your email: Full Name Contact Number Total Experience Relevant Experience Current CTC Expected CTC Notice Period #storageadmin #L1 #L2 #L3 #storage Show more Show less

Greeting from Infosys BPM Ltd, Exclusive Women's Walkin drive We are hiring for MIM, Networking, Content and Technical writer, ITIL skills. Please walk-in for interview on 13th June 2025 at Pune location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-215163 Interview details Interview Date: 13th June 2025 Interview Time: 10 AM till 1 PM Interview Venue: Pune:: Hinjewadi Phase 1 Infosys BPM Limited, Plot No. 1, Building B1, Ground floor, Hinjewadi Rajiv Gandhi Infotech Park, Hinjewadi Phase 1, Pune, Maharashtra-411057 Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: MIM Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Job Description: Networking Hands on experience in Switching & Routing is must. Network engineer is responsible for day-to-day Delivery & operation work organization network. Should manage LAN, WAN, Firewall, monitoring tools Strong understanding of routing protocols like BGP, OSPF, EIGRP. Strong understanding of various switching protocols like STP, RSTP, VLAN, HSRP, VRRP, link-aggregation. Strong understanding of various tunnel like GRE, IPSEC, NAT & ACL. Knowledge on virtual-router, routing-instances, IPSec Tunnels. Skilled in creating High-Level Design (HLD) of network diagram in Visio or draw.io Experience in firewall (Juniper, Fortinet, CISCO ASA) Knowledge on Open VPN Knowledge on monitoring tools. Job Description: Content and Technical writer Develop high-quality technical documents, including user manuals, guides, and release notes. Collaborate with cross-functional teams to gather requirements and create accurate documentation. Conduct functional testing and manual testing to ensure compliance with FDA regulations. Ensure adherence to ISO standards and maintain a clean, organized document management system. Strong understanding of Infra domain Technical writer that can convert complex technical concepts into easy to consume documents for the targeted audience. In addition, will also be a mentor to the team with technical writing. Job Description: ITIL Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team. Show more Show less

We are seeking a highly experienced Senior Foglight Integration and Configuration Specialist with 8 to 10 years of expertise in monitoring tools, specifically Quest’s Foglight, combined with strong development skills. The ideal candidate will be responsible for integrating, configuring, and optimizing Foglight, as well as developing custom solutions to enhance our monitoring capabilities. Key Responsibilities: Integration and Configuration: Lead the integration of Foglight with existing IT infrastructure, ensuring compatibility and optimal performance. Configure Foglight components to align with business requirements, focusing on scalability and efficiency. Development and Customization: Develop custom monitoring solutions and scripts to extend Foglight capabilities and address application-specific requirements. Create and maintain custom dashboards, alerts, and reports using Foglight. Automate processes and workflows to enhance efficiency and monitoring accuracy. Monitoring and Performance: Oversee the deployment of Foglight to monitor application performance, database, and infrastructure health. Analyze system performance metrics and create detailed reports on key performance indicators. Proactively identify and troubleshoot issues within the monitoring environment to minimize downtime and enhance performance. Collaboration and Support: Collaborate with IT teams, developers, and stakeholders to gather requirements and ensure Foglight meets organizational needs. Provide technical expertise and support to teams using Foglight, ensuring they are fully trained and supported. Act as the primary point of contact for Foglight-related inquiries and issues, offering expert guidance. Optimization and Best Practices: Continuously evaluate and implement best practices for monitoring and alerting processes. Optimize Foglight configurations and dashboards for improved visibility and user experience. Stay updated with the latest Foglight features and enhancements, providing recommendations for upgrades or improvements. Qualifications 8 to 10 years of IT experience with a focus on monitoring solutions. Proven experience in integrating and configuring Quest's Foglight. Strong development skills, with proficiency in scripting languages (e.g., Python, PowerShell) for automating tasks and developing custom solutions. Experience in application performance management and infrastructure monitoring. Excellent problem-solving skills and the ability to work independently and collaboratively. Strong communication skills to effectively convey complex technical concepts to non-technical stakeholders. Preferred Skills: Experience in cloud environments such as AWS, Azure, or Google Cloud. Knowledge of ITIL practices and methodologies. Certification in Quest Foglight or related monitoring tools. Experience with APIs and integrating third-party tools with Foglight Show more Show less

Location: Mumbai Department: Managed Services Reports To: Regional Sales Director Job Type: Full-Time Overview: We are seeking an experienced and dynamic Sales Lead for our Managed Services division. The ideal candidate will be responsible for driving sales, building and maintaining client relationships, and ensuring the growth of the managed services portfolio. This position will require strong leadership, strategic thinking, and a deep understanding of the managed services industry, including IT infrastructure, cloud solutions, cybersecurity, and service delivery models. Key Responsibilities: Sales Leadership & Strategy: Lead the sales efforts for managed services, developing and executing sales strategies to meet or exceed revenue targets. Identify new business opportunities, market trends, and customer needs to expand the managed services client base. Create and implement sales plans for managed services, from prospecting to closing, ensuring alignment with company objectives. Collaborate with marketing teams to develop promotional materials and campaigns aimed at lead generation and brand awareness. Client Relationship Management: Establish and maintain strong relationships with key decision-makers and stakeholders within client organizations. Serve as the primary point of contact for customers regarding managed services, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. Work with clients to understand their IT Services needs and offer tailored solutions, demonstrating the value proposition of the company’s managed services offerings. Proposal Development & Negotiation: Prepare and deliver high-quality proposals, presentations, and product demonstrations that clearly communicate the benefits and features of managed services. Negotiate contracts and pricing models that align with both client expectations and company profitability. Provide insights and recommendations to clients on optimizing their IT systems and services, based on current best practices and emerging trends in the industry. Cross-functional Collaboration: Collaborate with internal teams like presales, marketing, operations and service delivery Partner with delivery and implementation teams to manage client expectations and ensure service excellence post-sale. Market Intelligence & Reporting: Continuously monitor and analyze market trends, competitive offerings, and client feedback to inform sales strategy. Provide regular reports on sales activities, performance, forecasts, and pipeline management to senior leadership. Qualifications: Education: Bachelor’s degree in Computer Science, IT, or a related field (or equivalent work experience). Experience: 10 - 12 years of experience in sales or business development, with a focus on managed services, IT solutions, or technology consulting. Proven track record of successfully selling managed services or IT outsourcing solutions. Experience in building and managing long-term customer relationships, with a strong understanding of the sales cycle and customer needs. Skills: Strong knowledge of managed services offerings, including cloud services, cybersecurity, network management, and IT infrastructure. Exceptional communication, negotiation, and presentation skills. Ability to think strategically and analyze business opportunities. Self-motivated with the ability to work independently and as part of a team. Proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite. Preferred Qualifications: Sales Certifications in IT management, cloud computing, or cybersecurity (e.g., AWS, Microsoft Azure, Cisco, ITIL, etc.). Experience in selling enterprise-level IT services. Strong understanding of the managed services industry and key trends. Why Join Team Computers? Competitive salary and commission structure. Career growth opportunities with a leading provider of managed services. Work in a dynamic and fast-paced environment with an innovative and supportive team. Access to ongoing professional development and training. Show more Show less