40796 Itil Jobs - Page 39

7 - 9 Years 1 Opening Trivandrum Role description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corr...

6 - 9 Years 1 Opening Trivandrum Role description Key Responsibilities 1. Incident & Major Incident Management Lead the Incident Management function to ensure timely service restoration and SLA compliance. Actively participate and take ownership of Major Incident Management, demonstrating strong command during high-severity outages. Drive and moderate Major Incident bridge calls, ensuring real-time coordination among technical teams. Ensure structured communication to stakeholders during critical incidents, including business impact, technical updates, and recovery timelines. Conduct detailed Post-Incident Reviews (PIRs) and drive closure of corrective/preventive actions. Continuously refine...

Major / Critical Incident Manager Function: IT Location: Hyderabad, India Roles and Responsibilities Manage Major IT Incidents across multiple platforms and technologies throughout the organization. Drive conference bridges/chats and manage communication for high-priority incidents (P1/P2/P3) in a 247 environment. Own end-to-end accountability of major incidents with business, financial, regulatory, or reputational impact. Drive quick restoration of impacted services while ensuring service levels are met. Monitor ServiceNow queue and manage tickets assigned to the team. Publish timely notifications and updates for senior leadership. Improve efficiency and effectiveness of the Incident Manage...

Req ID: 343891 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Telangana (IN-TG), India (IN). Scrum Master We are seeking an experienced Scrum Master to lead the Change Delivery Team , supporting change requests, enhancements, and releases for a critical enterprise application. The ideal candidate will need to be skilled at driving agile delivery across distributed teams, ensuring efficient sprint execution, maintaining transparency, and aligning o...

Assistant Manager – ITOM & CMDB– ServiceNow Platform Deloitte Support Services India Private Limited We are seeking a 6 Plus years of experienced ServiceNow ITOM & CMDB administrator to maintain IT Operations Management (ITOM) solutions, including CMDB, discovery, service mapping, and integrations. The ideal candidate will bring expertise in optimizing ITOM functionalities to improve configuration management, operational efficiency, and IT service reliability. This role requires strong technical skills and a proactive approach to delivering robust ServiceNow solutions. Key Responsibilities: CMDB Management and Enhancement: Manage and enhance the Configuration Management Database (CMDB), ensu...

Description Service Management specialist Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®. Discover what our 29,000 employees, across 110 countries already know. WORK...

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering s...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will...

We are seeking an experienced Senior NOC Engineer responsible for maintaining, optimizing, and enhancing the performance and availability of our IT infrastructure across cloud and on-prem environments. This individual will play a key role in incident management, proactive monitoring, patching governance, and infrastructure optimization. The role requires strong analytical and troubleshooting skills, experience with enterprise-grade monitoring and patch management tools, and the ability to coordinate with cross-functional teams for escalations and continuous improvements. Key Responsibilities Essential Responsibilities/ Skillsets: Monitoring and Analysis: Proactively monitor IT infrastructure...

Job Description : Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users’ machine if required while troubleshooting 6. Routing requests to the appropriate support gro...

Technician, Platform Operations ROLE DESCRIPTION SUMMARY SES provides broadband platform solutions across a diverse range of satellite services, including aviation, maritime, cellular backhaul, and enterprise networking. As part of this role, the team member will be expected to support SES customers operating within these specialized environments and escalate issues to appropriate internal or external teams as needed. When required, this individual will coordinate and facilitate troubleshooting sessions involving SES customers, technology partners, and vendors to ensure timely resolution and service continuity. The NOC Technician role is in a 24x7x365 office environment. This individual will...

Urgent Hiring || ServiceNow Architect || Pune Job Title: Service Now ITOM Architect Experience - Min 9+ years Salary - upto 35 to 40 lpa (depend on the interview) Working days – 5days (9 to 6pm or 10 to 7pm) Location: WFH / Hybrid Job Description We are seeking a highly skilled ServiceNow ITOM (IT Operations Management) Architect to lead the design, implementation, and optimization of ITOM solutions. The ideal candidate will have deep expertise in ServiceNow’s ITOM suite, including Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. Key Responsibilities: Architect and implement ServiceNow ITOM solutions, ensuring alignment with business and IT strategy. Develop...

Management Level G Job Advert: Modern Workplace Engineer (Intune) Location: Chennai, Bangalore Reporting to: Modern Workplace Engineering Manager Business Unit: Digital Solutions & Data Job Level: G (Individual Contributor 2) About the Role We are seeking a skilled Modern Workplace Engineer to join our Modern Workplace Engineering team. The Role will be part of a subject matter expert team responsible for effective provisioning, installation, operation, and maintenance of platforms including InTune, Azure, IAM and MS365 services. This is a key role responsible for the full lifecycle of endpoint management features, with a strong focus on automation, security, and continuous improvement. You ...

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomic...

Overview: As an Automotive engineer, you will be part of the team who are transforming the future of mobility industry by developing solutions for autonomous vehicles, electric mobility, and digitalisation. Join us to help the global automotive giants to optimise performance and sustainability through continuous innovation. You will have the opportunity to work on projects that integrate the latest technologies to enhance vehicle safety, efficiency, and environmental impact. Make a direct impact on creating safer, smarter, and greener transportation solutions that will define the automotive industry of tomorrow. Expleo is the home of bold and reliable minds. With more than 50 years of experi...

Req ID: 347649 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate to join our team in Chennai, Tamil Nādu (IN-TN), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, La...

Job Title: Consultant - SAP ATTP Career Level: C3 Introduction to role: Are you ready to make a difference in the pharmaceutical industry? As a Senior Consultant specializing in SAP ATTP, you'll be part of a world-leading pharmaceutical company headquartered in the United Kingdom, operating across more than 100 countries. Join a dynamic functional team working on a large-scale SAP support and maintenance project that spans multiple SAP landscapes worldwide. Your expertise will be crucial in configuring and supporting these landscapes, ensuring seamless operations and progressive solutions. Accountabilities: As a Functional Consultant, you'll address SAP issues reported by business users and ...

Job Opening: Network & Security Engineer (L2/L3) Data Center Operations Location: Greater Noida Experience Required: 3 to 6 Years Job Type: Full-time Department: Network & Security / Data Center Infrastructure About the Role We are hiring an experienced Network & Security Engineer (L2/L3) to manage and support our data center network and security infrastructure. The ideal candidate will have strong hands-on expertise in firewall management, firewall migration projects, and advanced network troubleshooting . Key Responsibilities Manage and troubleshoot L2/L3 networks (switching, routing, VLANs, routing protocols). Configure, operate, and maintain enterprise firewalls (Palo Alto / Fortinet / C...

A ServiceNow Dev Lead is responsible for designing, developing, and implementing solutions within the ServiceNow platform. They work closely with business stakeholders, administrators, and IT teams to customize and optimize ServiceNow applications. Candidate will be responsible for developing teams, implementing best practices, and aligning ServiceNow solutions with business objectives. Key Responsibilities Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations. Define and execute the ServiceNow development roadmap, aligning with organizational goals. Collaborate with IT leadership and stakeholders to drive platform adoption and innovation. Establish...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System A...

Candidate will support and act as the function lead for the containerized applications running on Kubernetes (AWS EKS), Dockers. Including some of the applications running on Apache and Java middleware technologies production environment by pro-actively monitoring and quickly responding to middleware incidents for one or more technologies within the technical area of expertise. Key Responsibilities Candidate will support and act as the function lead for the containerized applications running on Kubernetes (AWS EKS), Dockers. Including some of the applications running on Apache and Java middleware technologies production environment by pro-actively monitoring and quickly responding to middlew...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Windows Server Administration Create, modify, and delete network shares . Assign and maintain user access rights in line with organizational policies. Manage and maintain disk space usage restrictions . Configure and maintain print servers and print queues . Administer and troubleshoot DNS, DHCP, NFS, NIS, DFS roots , and Group Policies . Resto...

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, t...

Job Description – Technical/Application Operations Support Engineer Location: Sector 62, Noida Experience: - 1-3 years Job Type: On Site, full-time About Axieva: Founded in 2016, with a humble beginning from Industry experts in diverse fields, Axieva is a transnational service provider in Asia, Africa & Middle East and is also one of the “ fastest growing fintech in Africa ”. It is on a mission to redefine the way Transactions are performed by developing contextual relevance, unmatched service, financial inclusion and unparalleled experience. Axieva serves 100+ partners & millions of customers across geographies with offerings like Validation Management, Interoperability, Insurance, Lending,...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl is seeking a dynamic and strategic Delivery Portfolio Manager to join our team of talented Technical Specialists. In this role, you will have a unique opportunity to shape and drive the delivery of innovative and complex projects for our customers. You will partner with senior leaders in the organization to develop and execute a portfol...