IT System Specialist

•Administer and manage Microsoft 365 services including Exchange Online, OneDrive, Teams (including Teams Phone), and SharePoint Online.
•Oversee Microsoft 365 roadmap and feature releases, ensuring proper planning, tracking, testing, and communication for upcoming changes.
•Implement and maintain security best practices across M365 and Azure environments, including conditional access, MFA, and compliance configurations.
•Support and manage hybrid Azure Active Directory (AAD) environments, including Single Sign-On (SSO) and identity lifecycle management.
•Provide Tier 2/3 support for Service Desk escalations related to Microsoft 365 and Azure AD.
•Manage assigned projects, tasks, and change requests, ensuring timely and high-quality delivery.
•Collaborate with stakeholders to gather requirements and configure systems accordingly.
•Maintain documentation of technology systems, processes, and standard operating procedures.
•Provide mentorship and training to junior team members and end-users.
•Participate in special projects and cross-team initiatives as required.
•Ensure licensing and compliance management across M365 workloads.
•Monitor system health, usage, and performance, leveraging tools such as Microsoft 365 Admin Center, Security & Compliance Center, and PowerShell.
•Develop and maintain automation scripts (PowerShell, Graph API) to streamline administration tasks.
•Support data governance, retention, and eDiscovery processes.
•Stay current with emerging Microsoft 365 and Azure technologies, recommending improvements and enhancements.
 

•4-6 years Microsoft 365 administration experience with Exchange, Teams, and SharePoint 
•Knowledge of Microsoft 365 Exchange Online administration (domains, policies, transport rules, etc.) •Knowledge of Microsoft 365 monitoring service health, removal of user accounts, and management of service requests •Microsoft 365 Identity and Access Management, Azure Active Directory •Experience with system monitoring, issue investigation, performance monitoring and tuning •Hands-on experience with PowerShell •Experience with ITIL Service Management processes (Incident, Change and Problem) •Strong communication skills•Strong research skills Education qualifications•Bachelor degree in Computer Science/IT or related field preferred; equivalent experience may be substituted in lieu of education