IT Support Specialist II Office365 Collaboration

Smith & Nephew

1 - 5 years

9 - 13 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

computer science automation vpn project management active directory incident management sip continuous improvement cisco information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support specialist for supporting Exchange online, OneDrive, SharePoint and Microsoft team, Teams telephony and related audio video services infrastructure and other O365 services. Attend project meetings and act as a team representative.
Provide Domain guidance on: Office365 services, majorly Microsoft teams, Microsoft teams telephony, Fax integration, OneDrive, SharePoint and O365 services and On Premise Exchange Administration.
Develop and supervise PowerShell scripts required for day-to-day operations and various reports as per business need such as onboarding, offboarding, mailbox, license reports etc.
Installs, configures and tackle Exchange on premise systems used for Office365 Hybrid as well SMTP Relays in support of non-Office365 clients sending mail as well future requirements that apply the Hybrid environment. Need to stay ahead of on both technological advances and user application changes on the Office365\Cloud platform.
Provide SME mentorship as a liaison between the team and other groups, IE: Service Now Level I desk, or Worldwide Level II support teams. Work within the IT Client Services teams and assist in continued operation support and features improvements of Office365, and supported services.
Document and track work in Service Now (Incident management Ticket recording system) as appropriate. Increase issues as appropriate. Provides user support on remote connectivity issues using various technologies (VPN) relates to Office365.
Supports audio visual and video conferencing equipment as it is related to integration with Office365 and the Smith & Nephew Video Conferencing team, Unified Communications, telecommunications technologies, and AV systems.
Configure and solve SIP Trunk, Teams integration with third-party applications, and AV equipment. Lead voice routing policy, Auto Attendant, call queue, collaborative calling, Teams Phones, Cisco Call Manager, Direct Routing, MS Calling Plans, and Operator Connect.
Assist team members with day-to-day activities involving Unified Communication. Participate in disaster recovery planning and execution. Analyze performance metrics and generate reports. Stay updated with the latest trends in Unified Communications, telephony, and AV technologies.
Effective collaborator communication and management, ensuring alignment and happiness. Timely delivery of project breakthroughs and final work within budget. Continuous improvement and adoption of standard processes in project management.

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