IT Support

Roles & responsibilities

• Test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.
• Install software applications necessary for employees to perform their roles and responsibilities.
• Manage and monitor all installed systems and infrastructure.
• Diagnose, resolve and document technical issues.
• Write and maintain custom scripts to increase system efficiency and toward automation.
• Providing support for MAC and PC and following protocols set in place for installing software.
• Provide Helpdesk and Remote Desktop support.

Must have

• Knowledge of computer hardware, operating systems, and networking.
• Demonstrate a passion to learn and share the latest trends in technology.
• Exhibit the qualities of a quick learner in an agile-start-up environment.
• Possess strong oral and written skills.
• Should be willing to work in the night shift.
• Should have experience between 0 to 3 years.
• Required qualification can be BE/ BTech/ BCA/ BSc/ any PG degree.

Workspace requirements

• Private workroom with the ambience to handle calls.
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
• Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
• Power backup (if you have frequent power cut issues).