Role Overview:
- The IT Support Engineer – Marine Systems is responsible for managing and supporting the IT infrastructure on vessels and maritime sites, including networking, cybersecurity, email, antivirus, and mission-critical marine applications. The role includes both remote and onboard support, ensuring secure, compliant, and uninterrupted digital operations in a maritime environment.
- This position requires strong technical knowledge of marine networking, firewalls, email systems, and maritime applications such as fleet management, ECDIS charting, PMS, and shipboard ERP tools.
Key Responsibilities:
- System & Network Support
- Set up, monitor, and maintain marine IT networks (LAN/WAN/Wi-Fi) aboard vessels.
- Configure and support routers, switches, VLANs, and VSAT/IP gateway firewalls.
- Manage network security through policies, access controls, and intrusion prevention on platforms like Fortinet, Cisco ASA, or Peplink.
- Monitor network performance and troubleshoot connectivity issues between ship and shore.
- Email & Communication Systems
- Manage email systems onboard (e.g., FleetBroadband email, GTMail, Navarino InfinityMail, or Office 365-based mailboxes).
- Troubleshoot delivery issues, relay configurations, and spam filter settings.
- Ensure secure and compliant handling of crew and business emails.
- Security & Antivirus
- Deploy and manage endpoint protection/antivirus solutions onboard
- Run regular scans, monitor alerts, and ensure updates are applied on time.
- Support compliance with maritime cybersecurity guidelines (IMO MSC.428(98), ISO/IEC 27001).
- Marine Application Support
- Install and provide support for ECDIS chart systems, voyage planning tools, PMS (Planned Maintenance Systems), and ship ERP platforms.
- Assist bridge officers and engineers with updates, licensing, and functional issues.
- Coordinate with OEMs and vendors for advanced application troubleshooting.
- IT Operations
- Handle user account management, password resets, and permission issues.
- Support remote access tools, file-sharing configurations, backup systems, and printing setups.
- Maintain hardware inventory and ensure availability of spares during drydock or port calls.
Education:
- Bachelor’s Degree / Diploma in: Information Technology or Electronics & Telecommunication or Marine Engineering or related fields
Experience:
- 3–6 years of experience in IT support, preferably in marine, offshore, or shipboard environments.
- CCNA/CCNP or equivalent
Skills:
- Firewalls (Fortinet, Cisco, Peplink)
- Marine network infrastructure
- Email systems for maritime use
- Antivirus and security compliance
- Familiarity with ECDIS, PMS, and maritime ERP tools
Other Requirements:
- Strong understanding of marine IT ecosystems
- Excellent troubleshooting and analytical skills
- Ability to work independently onboard vessels or offshore
- Good communication skills with both technical and non-technical crew
- Strong documentation habits and ticketing discipline
- Ability to work in mission-critical, 24x7 environments under pressure
Job Types: Full-time, Permanent
Pay: From ₹500,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Do you have 3–6 years of experience in IT support, preferably in marine, offshore, or shipboard environments?
- Do you have Strong understanding of marine IT ecosystems?
- Do you have ability to work independently onboard vessels or offshore?
- Do you have good communication skills with both technical and non-technical crew?
- Do you have strong documentation habits and ticketing discipline?
- Do you have the ability to work in mission-critical, 24x7 environments under pressure?
Work Location: In person
