IT Support Engineer

Job Summary:

IT Support Engineer

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
  
• Monitor, configure, and troubleshoot

  LAN/WAN, routers, switches, firewalls, and VPNs

  .
• Manage and maintain

  FTP servers

  including setup, monitoring, and troubleshooting file transfers.
• Respond to and resolve user queries via email, phone, or in-person within defined SLAs.
  
• Ensure regular system backups and maintain data security protocols.
  
• Perform installation, configuration, and updates of operating systems and applications.
  
• Document IT processes, incident reports, and troubleshooting steps for knowledge sharing.
  
• Coordinate with vendors and service providers for IT equipment and network issues.
  
• Support IT infrastructure projects, upgrades, and new implementations.
  
• Train and guide users on IT best practices and security compliance.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, IT, or related field (or equivalent work experience).
  
• 4+ years of proven experience in

  IT support and networking

  .
• Strong knowledge of

  FTP protocols, setup, and troubleshooting

  .
• Hands-on experience with

  network devices (Cisco/Juniper/HP or equivalent)

  .
• Good understanding of

  Windows/Linux servers

  and client environments.
• Familiarity with IT ticketing systems and remote support tools.
  
• Strong problem-solving, communication, and time-management skills.
  
• Ability to work independently and in a team under pressure.