It Support Engineer

IT Support Specialist

Job Title:

Job Summary:

IT Support Specialist

The candidate will be responsible for providing technical support to internal teams, troubleshooting IT issues, and ensuring the smooth functioning of our IT infrastructure.

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues faced by end-users.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Respond to and resolve IT tickets promptly, ensuring minimal downtime.
• Manage and maintain user accounts, permissions, and access rights.
• Perform basic troubleshooting of network issues, such as connectivity problems and IP configurations.
• Assist in the setup and maintenance of IT systems, including servers, routers, and firewalls.
• Monitor and update antivirus, patches, and software licenses.
• Document IT processes, technical issues, and solutions for future reference.
• Coordinate with vendors and external support teams when necessary.

• Support onboarding and offboarding activities, including provisioning and de-provisioning of IT equipment. (Asset Management)

• Support 3 offices: 2 in Pune and 1 in Kolhapur.

Skills & Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• 2-4 years of experience in IT support or a related role.
• Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
• Familiarity with troubleshooting hardware and software issues.
• Experience with AWS/Azure, Active Directory, Office 365, and remote support tools.
• Good communication and interpersonal skills to work with technical and non-technical stakeholders.
• Ability to manage time effectively and prioritize tasks.

Preferred Certifications (Optional):

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation Certification
• Microsoft Azure Fundamentals certification
• AWS Certification
• CISSP
• CompTIA A+

Note- Salary range as per previous discussions is max around 4.75 LPA.
Thanks,Aditya Kagale.