It Support Engineer

2 - 4 years

3 - 4 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Provide basic troubleshooting and support for desktops, laptops, and peripherals.
  • Install, configure, and update operating systems and standard applications.
  • Assist with hardware and software setup for new employees.
  • Support users with basic network connectivity issues (Wi-Fi, LAN, VPN).
  • Escalate complex network issues to senior IT staff.
  • Maintain understanding of basic networking concepts (IP addressing, DNS, DHCP).
  • Maintain accurate records of IT assets (laptops, desktops, accessories, licenses).
  • Track asset allocation, returns, and lifecycle management.
  • Assist in audits and ensure compliance with asset policies.
  • Manage and respond to IT support tickets within defined SLAs.
  • Document troubleshooting steps, resolutions, and maintain knowledge base articles.
  • Escalate unresolved issues to higher-level support teams as required.

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