It Support Engineer

About MatchBest Group

IT Support Engineer

Key Responsibilities

User & Systems Support

• Provide

  on-site technical support

   for laptops, desktops, mobile devices, printers, and peripherals.
• Set up and manage

  email accounts, domains, and user access permissions

   (e.g., Google Workspace/Microsoft 365).
• Troubleshoot

  application-related issues

  , including productivity tools and collaboration platforms.

Infrastructure & Cloud

• Assist with

  AWS services

  : basic EC2, S3, IAM, and networking support.
• Monitor and maintain

  network connectivity, routers, firewalls, and VPN access

  .

Security & Compliance

• Implement and enforce

  IT security policies and best practices

  , including endpoint security and data protection.
• Maintain and update

  security policy documents

   and IT standard operating procedures.

Vendor & Asset Management

• Coordinate with

  hardware, software, and cloud service vendors

   for procurement, warranty claims, and escalations.
• Maintain accurate

  inventory records of IT assets

   and ensure timely renewals of licenses and subscriptions.

Collaboration & Knowledge Management

• Manage

  SharePoint/OneDrive document libraries

  , ensuring secure access and version control.
• Create and maintain clear

  documentation for IT processes and configurations

  .

Qualifications & Skills

• Bachelor's degree in

  Computer Science, Information Technology, or related field

  .
• 13 years of experience in

  IT support/helpdesk or system administration

  .
• Good understanding of

  Windows, macOS, and basic Linux administration

  .
• Familiarity with

  cloud platforms (AWS preferred)

   and

  Office 365/Google Workspace administration

  .
• Strong problem-solving, communication, and customer-service skills.
• Knowledge of

  network security fundamentals

   and IT compliance standards is a plus.

Why Join MatchBest

• Be part of a

  fast-growing global technology group

   with exposure to advanced AI and cloud initiatives.
• Hands-on work across

  modern IT infrastructure and cloud services

  .
• Collaborative culture, professional growth opportunities, and competitive compensation.