Job
Description
Job Title: Junior IT Support Engineer Location: Kinfra Technology Park, Ramanattukara, Kozhikode Employment Type: Full-Time Company: Jogger Group Job Summary: Jogger Group is seeking a motivated Junior IT Support Engineer to join our IT team. The role involves providing technical support to end-users, troubleshooting hardware and software issues, and assisting with system maintenance to ensure smooth operations. This is an excellent opportunity for an entry-level professional to grow their technical skills in a dynamic environment. Key Responsibilities: Provide first-line technical support to employees via phone, email, or in-person, resolving hardware, software, and network issues. Install, configure, and maintain computer systems, software, and peripherals. Assist in managing user accounts, permissions, and access controls. Document and track support tickets, ensuring timely resolution and follow-up. Support basic network troubleshooting, including connectivity and printer issues. Assist senior IT staff with system upgrades, backups, and security protocols. Educate users on best practices for IT systems and software usage. Maintain inventory of IT equipment and report any hardware issues. Qualifications: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 0-2 years of experience in IT support or a related role. Familiarity with Windows, macOS, and common office software (e.g., Microsoft Office). Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Strong problem-solving skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and in a team environment. Relevant certifications (e.g., CompTIA A+, Network+) are a plus. Working Conditions: Office-based with occasional travel to other company sites if required. May require occasional after-hours or weekend support for critical issues. Job Type: Full-time Pay: ₹9,624.36 - ₹20,000.00 per month Shift: Day shift Ability to commute/relocate: Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required) Willingness to travel: 25% (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 09/06/2025
