IT Support Engineer

Job Opening: IT Support Engineer Location: Kochi / Dubai Job Type: Full-time Experience Level: 3+ years ( Only experienced candidates should apply ) We are hiring a highly skilled IT Support Engineer with strong hands-on experience in system support, network configuration, cloud services, and IT infrastructure. This hybrid role combines technical support , project coordination , and infrastructure management , ideal for professionals who take initiative and deliver results. Key Responsibilities IT Support: Provide Tier 1 and Tier 2 support for end users (hardware, software, and networking). Install, configure, and maintain desktops, laptops, mobile devices, and printers. Firewall configuration – experience with firewalls. Cloud services configuration – hands-on experience with AWS and Microsoft Azure . Manage Office 365 , Active Directory , and enterprise-level applications. Perform CPanel management and Linux system administration . Monitor system backups , updates, patches, and security compliance. IT Project Coordination: Plan and execute IT infrastructure projects (e.g., server setups, office moves). Coordinate with vendors, contractors, and internal teams for timely delivery. Maintain project documentation, timelines, and progress tracking. Facilitate clear communication with stakeholders. Infrastructure Support: Configure and troubleshoot VMware and vSphere environments. Setup and maintain router and switch configurations . Conduct LAN/WAN configuration and troubleshooting. Support disaster recovery planning and infrastructure testing. Required Skills & Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum 3 years of hands-on experience in IT support and infrastructure roles. Strong experience in: Firewall configuration (Sophos, Fortinet) Cloud platforms – AWS, Microsoft Azure Router and Switch configuration LAN/WAN setup and troubleshooting Office 365 , Active Directory , CPanel , Linux VMware , vSphere , and virtualization troubleshooting Familiarity with project methodologies such as Agile or Waterfall is a plus. Excellent problem-solving , organizational , and communication skills . Only experienced candidates may contact: Ms. Susan, HR Lead – 8129005574 Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹70,000.00 per month