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IT Support Engineer II

0 - 6 years

2 - 8 Lacs

Chennai

Posted:7 hours ago| Platform: Naukri logo

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Skills Required

Engineer II Usage Operational excellence Customer satisfaction Finance IT support ITIL framework Hardware Profit growth Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. PRIMARY RESPONSIBILITIES Processing requests per ITIL framework and within defined SLA. Meeting or exceeding predefined KPI and SLA targets. Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components. Provide remote and on-site support to users experiencing hardware problems. Perform hardware upgrades and replacements as needed. Maintain accurate records of support requests and resolutions. Collaborate with other IT team members to resolve complex issues. Educate users on best practices for laptop maintenance and usage. Ensure compliance with company policies and procedures.

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NCR Corporation
NCR Corporation
www.ncr.com

IT Services and IT Consulting

Atlanta Georgia

10001 Employees

196 Jobs

    Key People

  • Michael Hayford

    President and Chief Executive Officer

  • Tim Oliver

    Chief Financial Officer

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