" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. As a Software Engineer II, you will get to explore and work with cutting-edge technologies and a large and rich data set. If you like working on tough problems, whether that s building systems that handle millions of customer requests a day or how to make sense of over a billion pieces of potentially correlated data, ZoomInfo is the right place for you. What Youll do: Design, develop and maintain high quality services, adhering to best practices and coding standards Hands on experinece in C# or .Net and Proficiency in Java or Node.js. Collaborate with other team members to contribute to the design and evolution of the services architecture, ensuring security, scalability, reliability and performance Managing deployments as needed Such as software upgrades, hotfixes, or emergency patches. Handling customer escalations and CI issues These are almost always during U.S. business hours, so time zone alignment is important Maintaining the infrastructure Ensuring services like Redis, RDS, Elasticsearch, etc., remain performant and aren t consuming unnecessary resources Supporting compliance and certifications Including Google OAuth, SOC 2, ISO, etc Create robust RESTful APIs and integrate with external services, ensuring data consistency and security Work with various database systems, including SQL or NoSQL, to design efficient data models and access patterns for services Identify and address performance bottlenecks in the services, optimizing code and infrastructure as needed Write unit and integration tests and participate in code reviews to maintain code quality and reliability Investigate and resolve issues reported in production, providing timely solutions to ensure system availability What you bring: Bachelors degree in Computer Science or equivalent from a premier institution. 2+ years of experience as a backend developer, with a strong focus on services development Hands on experience in C# / .Net. Proficiency in services development frameworks and technologies such as Java or Node.js. Solid understanding of services architecture principles and best practices Proficiency in RESTful API design and development Familiarity with databases (SQL or NoSQL) and data modeling Must be able to work independently and deliver excellent results in short timelines Experience with containerization and orchestration tools Strong problem-solving and debugging skills Experience with public cloud platform Excellent communication and collaboration skills Ability to thrive in a dynamic, fast-paced environment About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. " , "departments":[{"id":4110635002 , "name":"31828 Engineering - ZTS" , "child_ids":[] , "parent_id":null}] , "
" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. Job Description: The Boomi Integration Developer will be responsible for developing, and maintaining integration solutions in our organization. As an expert in systems integration, you will be tasked with devising and establishing system protocols, converting software into technical requirements, and ensuring seamless data interaction across various platforms. What Youll do: Develop, implement, and maintain APIs, services, and systems linking various third-party systems. Translate complicated business requirements into effective and reliable integration projects. Regularly collaborate with other teams (Salesforce, SAP, Business) to establish requirements and coordinate on project delivery. Troubleshoot integration failures and resolve systems errors. Provide technical support and guidance in relation to system integration. Monitor integration systems to identify opportunities for improvement and optimization. Keep abreast of new technologies, methodologies, industry practices and standards. What you bring: Bachelors or masters degree in Computer Science, Information Systems, or a related field. 3+ years of experience in software development and system integration, preferably in a senior role. Working experience on Boomi IPAAS platforms, Integration and API Management. Proven experience with implementing and supporting integrations in Finance and HR Systems, such as Workday, Salesforce/CPQ, SAP, COUPA, STRIPE is a plus. Experience using POSTMAN, VS Code, Salesforce developer console is a plus. Proficient with API development, SOA, ESB, and relevant integration patterns. Experience with cloud-based infrastructure (CloudHub) and CI/CD pipelines. Excellent problem-solving skills, attention to detail, and the ability to produce efficient solutions. Exceptional analytical and communication skills. High adaptability in a rapidly changing environment and the ability to manage multiple projects. Good to have Groovy, Python, Javascript programming languages experience. The Boomi Integration Developer should be adept at handling complex projects that typically involve large, intricate systems and multiple stakeholders. About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. " , "departments":[{"id":4074815002 , "name":"898 Corporate Engineering - G&A - Enterprise Technologies" , "child_ids":[] , "parent_id":null}] , "
" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. ZoomInfo Corporate Engineering Group Our team supports ZoomInfo SaaS functions with ERP platforms and systems capabilities. We are transforming our software delivery practices to bring in greater agility, scale, and resiliency. We also use mobile and IoT technologies to deliver new digital experiences for employees, customers and partners. We value innovation and empower our employees to do their best work and grow their careers at ZoomInfo What Youll do: In this role, you will be responsible for building scalable and sustainable architecture, org strategy, solution design and serve as a technical and thought leader for SAP platform in the Finance domain including record-to-report and procure-to-pay functions. You will create the overall design of our SAP implementation, including data architecture, feature roadmap, and integrations. You will collaborate with cross-functional teams and lead the development efforts to create technical solutions based on a deep understanding of business requirements. You will play a critical role in defining the technical strategy and shaping the future of our Finance applications. Module: Subscription Order Management (SOM) Hands-on in-depth Order to Cash (OTC) experience on the SAP platform with knowledge of specific flows of the OTC process Extensive hands-on previous SAP CRM SOM / S4 configuration experience Responsible for the product modeling and order management process within Customer Management (SAP BRIM) and integration to external applications (e.g. E-Commerce). Enhance maintain and troubleshoot system for future revenue models (subscription billing usage overage burn down etc.) Strong High-tech experience in Subscription Order Management (SOM) Provider Orders Provider Contracts. Convergent Charging & Invoicing Convergent Mediation is a bonus. Product Configuration with Advance Variant Configuration is a plus BRF+ Cross Catalog Mapping Experience with system configuration of SAP BRIM & S4 Hana Specific knowledge of SAP Convergent Invoicing processes within the SAP BRIM solution including billable item management billing and invoicing processes and integrations is a plus. Module: Convergent Charging (CC) Candidate should have worked in 1 E2E implementation engagement and 1 support engagement in the area of SAP BRIM Convergent Charging Candidate should have in-depth experience in following areas of Convergent Charging: Overall SAP BRIM Solution stack and integrations Convergent Charging (Charge Plan, Charge, Charging Plan, Billable Item mapping, Consumption item, Allowance, Refill, Pricing Tables, Monitoring Plan, CC Web-services) Knowledge in SAP CC admin plus, Bulk loader, Guider, Rater, Taxer, Updater and related commands to execute and run from command prompts Knowledge of SAP-CC testing & simulation of charge, SOAP tool for testing SAP Convergent Charging (CC) installation & set-up Knowledge of SAP-CC testing & simulation of charge CDR specification for online and offline mediation Offline charging setup via SAP CC BART and SAP CC IEC Integration with Convergent Mediation for online and offline mediation Product Modelling in SAP S4 -SoM and integration with SAP-CC Charge Plan cross catalogue mapping Knowledge in ODS and Common Object layer Integration with Convergent Invoicing for Billable item and consumption item SAP CC Admin Plus commands Checking various logs, files, folders from Admin Plus or from FIORI based Admin cockpit JS/Web-service development and debugging experience Knowledge of SAP-CC testing & simulation of charge using SOAP UI Candidate should have at least 8 years of experience in SAP BRIM Integration knowledge with Subscription Order Management & Convegent Invoicing. SAP BRIM Certification What you bring: Module: Convergent Invoicing (CI) At least 5+ years of experience in the SAP CI/ FICA module, including configuration experience and integrating CC (or similar rating and charging engine) with CI/ FICA module At-least 1 full lifecycle implementations and support of BRIM Billing Solution Work as a Lead designer for SAP CRM, SAP CRM Middleware, BRIM- CC and CI solution, integrated with S4 HANA Responsible for all requirement gathering, configuration, documentation, and testing of the billing/invoicing work stream. Configuration activities included all FICA billing and invoicing configuration, collection management, account determination configuration and correspondence design and implementation Extensive Configuration and testing experience in BRIM Billing in the areas of Convergent Invoicing and FICA for contract accounting Accounting background, experience with RAR and good process knowledge is highly preferred. Demonstrated ability to interact comfortably with all levels of management and staff Hands-on experience in configuration is a must in CI, FICA as well as, integration experience with SOM, CC, and FICO B.Tech/B.E/MCA/M Sc/ MBA Preferred Skills: SAP Certification Experience in SaaS & Subscription About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. " , "departments":[{"id":4074815002 , "name":"898 Corporate Engineering - G&A - Enterprise Technologies" , "child_ids":[] , "parent_id":null}] , "
" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. What Youll do: We are seeking an SAP S/4HANA ABAP Developer with 3 to 4 years of experience to join our SAP technical team. The ideal candidate will be responsible for designing, developing, and implementing custom solutions and enhancements using ABAP in an SAP S/4HANA environment. You will collaborate with functional teams to translate business requirements into efficient and scalable technical solutions. A good understanding of modern SAP development paradigms such as CDS Views , AMDP is expected. Experience with FIORI is an added advantage. Mandatory Skills : Strong hands-on experience in ABAP, including: Object-Oriented ABAP (OOABAP) BAPI, BADI and Enhancement Techniques Adobe Forms Experience in S/4HANA-specific development: OData services in SAP Gateway Core Data Services (CDS) Views ABAP Managed Database Procedures (AMDP) Good understanding of performance tuning and debugging techniques. What you bring: Design, develop, and implement ABAP-based solutions, enhancements, reports, and interfaces in SAP S/4HANA. Develop and optimize CDS Views, AMDP based applications for custom business needs. Work on enhancements using BADI, BAPI, User Exits, and Enhancement Framework. Develop and manage Adobe Forms. Collaborate with functional consultants to understand business requirements and deliver quality solutions. Perform code reviews, debugging, and performance optimization. Ensure adherence to SAP best practices and coding standards. Participate in unit testing, integration testing, and troubleshooting of technical issues. Stay up to date with SAP S/4HANA innovations and development tools. Support the delivery of Proof of Concepts (POCs) to evaluate new technologies where applicable. Qualifications : Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 3-4 years of hands-on experience in SAP ABAP development. Excellent problem-solving and communication skills. Ability to work collaboratively in Agile teams. #LI- #LI-Hybrid About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. " , "departments":[{"id":4074815002 , "name":"898 Corporate Engineering - G&A - Enterprise Technologies" , "child_ids":[] , "parent_id":null}] , "
" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. What Youll do: We are seeking an SAP S/4HANA ABAP Developer with 3 to 4 years of experience to join our SAP technical team. The ideal candidate will be responsible for designing, developing, and implementing custom solutions and enhancements using ABAP in an SAP S/4HANA environment. You will collaborate with functional teams to translate business requirements into efficient and scalable technical solutions. A good understanding of modern SAP development paradigms such as CDS Views , AMDP is expected. Experience with FIORI is an added advantage. Mandatory Skills : Strong hands-on experience in ABAP, including: Object-Oriented ABAP (OOABAP) BAPI, BADI and Enhancement Techniques Adobe Forms Experience in S/4HANA-specific development: OData services in SAP Gateway Core Data Services (CDS) Views ABAP Managed Database Procedures (AMDP) Good understanding of performance tuning and debugging techniques. What you bring: Design, develop, and implement ABAP-based solutions, enhancements, reports, and interfaces in SAP S/4HANA. Develop and optimize CDS Views, AMDP based applications for custom business needs. Work on enhancements using BADI, BAPI, User Exits, and Enhancement Framework. Develop and manage Adobe Forms. Collaborate with functional consultants to understand business requirements and deliver quality solutions. Perform code reviews, debugging, and performance optimization. Ensure adherence to SAP best practices and coding standards. Participate in unit testing, integration testing, and troubleshooting of technical issues. Stay up to date with SAP S/4HANA innovations and development tools. Support the delivery of Proof of Concepts (POCs) to evaluate new technologies where applicable. Qualifications : Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 3-4 years of hands-on experience in SAP ABAP development. Excellent problem-solving and communication skills. Ability to work collaboratively in Agile teams. #LI- #LI-Hybrid About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. " , "departments":[{"id":4074815002 , "name":"898 Corporate Engineering - G&A - Enterprise Technologies" , "child_ids":[] , "parent_id":null}] , "
" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. nbsp; At ZoomInfo , we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. nbsp; For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. ZoomInfo Corporate Engineering Group Our team supports ZoomInfo SaaS functions with ERP platforms and systems capabilities. We are transforming our software delivery practices to bring in greater agility, scale, and resiliency. We also use mobile and IoT technologies to deliver new digital experiences for employees, customers and partners. We value innovation and empower our employees to do their best work and grow their careers at ZoomInfo What Youll do: In this role, you will be responsible for building scalable and sustainable architecture, org strategy, solution design and serve as a technical and thought leader for SAP platform in the Finance domain including record-to-report and procure-to-pay functions. You will create the overall design of our SAP implementation, including data architecture, feature roadmap, and integrations. You will collaborate with cross-functional teams and lead the development efforts to create technical solutions based on a deep understanding of business requirements. You will play a critical role in defining the technical strategy and shaping the future of our Finance applications. Module: Subscription Order Management (SOM) Hands-on in-depth Order to Cash (OTC) experience on the SAP platform with knowledge of specific flows of the OTC process Extensive hands-on previous SAP CRM SOM / S4 configuration experience Responsible for the product modeling and order management process within Customer Management (SAP BRIM) and integration to external applications (e.g. E-Commerce). Enhance maintain and troubleshoot system for future revenue models (subscription billing usage overage burn down etc.) Strong High-tech experience in Subscription Order Management (SOM) Provider Orders Provider Contracts. Convergent Charging Invoicing Convergent Mediation is a bonus. Product Configuration with Advance Variant Configuration is a plus BRF+ Cross Catalog Mapping Experience with system configuration of SAP BRIM S4 Hana Specific knowledge of SAP Convergent Invoicing processes within the SAP BRIM solution including billable item management billing and invoicing processes and integrations is a plus. Module: Convergent Charging (CC) Candidate should have worked in 1 E2E implementation engagement and 1 support engagement in the area of SAP BRIM Convergent Charging Candidate should have in-depth experience in following areas of Convergent Charging: Overall SAP BRIM Solution stack and integrations Convergent Charging (Charge Plan, Charge, Charging Plan, Billable Item mapping, Consumption item, Allowance, Refill, Pricing Tables, Monitoring Plan, CC Web-services) Knowledge in SAP CC admin plus, Bulk loader, Guider, Rater, Taxer, Updater and related commands to execute and run from command prompts Knowledge of SAP-CC testing simulation of charge, SOAP tool for testing SAP Convergent Charging (CC) installation set-up Knowledge of SAP-CC testing simulation of charge CDR specification for online and offline mediation Offline charging setup via SAP CC BART and SAP CC IEC Integration with Convergent Mediation for online and offline mediation Product Modelling in SAP S4 -SoM and integration with SAP-CC Charge Plan cross catalogue mapping Knowledge in ODS and Common Object layer Integration with Convergent Invoicing for Billable item and consumption item SAP CC Admin Plus commands Checking various logs, files, folders from Admin Plus or from FIORI based Admin cockpit JS/Web-service development and debugging experience Knowledge of SAP-CC testing simulation of charge using SOAP UI Candidate should have at least 8 years of experience in SAP BRIM Integration knowledge with Subscription Order Management Convegent Invoicing. SAP BRIM Certification What you bring: Module: Convergent Invoicing (CI) At least 5+ years of experience in the SAP CI/ FICA module, including configuration experience and integrating CC (or similar rating and charging engine) with CI/ FICA module At-least 1 full lifecycle implementations and support of BRIM Billing Solution Work as a Lead designer for SAP CRM, SAP CRM Middleware, BRIM- CC and CI solution, integrated with S4 HANA Responsible for all requirement gathering, configuration, documentation, and testing of the billing/invoicing work stream. Configuration activities included all FICA billing and invoicing configuration, collection management, account determination configuration and correspondence design and implementation Extensive Configuration and testing experience in BRIM Billing in the areas of Convergent Invoicing and FICA for contract accounting Accounting background, experience with RAR and good process knowledge is highly preferred. Demonstrated ability to interact comfortably with all levels of management and staff Hands-on experience in configuration is a must in CI, FICA as well as, integration experience with SOM, CC, and FICO B.Tech/B.E/MCA/M Sc/ MBA Preferred Skills: SAP Certification Experience in SaaS Subscription About us: nbsp; ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is availablenbsp;. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. nbsp; For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. Designation : Customer Solution Analyst II Location : Bangalore, Prestige Tech Park, Etamin block, 9th Floor , Kadubeesanahalli Reporting to : Team Lead, Customer Solutions Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday, EU Shift (1pm - 10pm IST) Saturday - Wednesday, AU shift (5am - 2pm IST) Wednesday - Sunday, EU shift (1pm - 10pm IST) Candidate should be comfortable working EST/PST shifts based on business needs Work Mode: Hybrid - 3 days Work from Office (Wednesday - Friday) and 2 days Work from Home (Saturday - Sunday) Week Off: Monday and Tuesday What You ll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that can t be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers Must have a strong attention to detail A positive attitude #LI-VG #LI-Hybrid About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.