Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
CIEL HR
>
IT Support Desk (Non-Technical Role) - Apprentice

IT Support Desk (Non-Technical Role) - Apprentice

CIEL HR

0 years

0 - 2 Lacs

bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

help desk calling it support client coordination email outbound calls non-technical calls handling ticket support & logging chat

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position - IT Support (Help Desk)

Exp Fresher

Location – Vasanth Nagar, Bangalore

Shifts – 24/7 support, Rotational (Day shift and Night Shift) 6 days Working

Work From Office

Excellent Communication Skill

Key Responsibilities:

Outbound Calls:

Make follow-up calls to customers regarding support tickets
Conduct proactive outreach to clients for updates.
Escalate unresolved issues to the appropriate internal teams.

Email Communication:

Draft and send professional emails for ticket updates, customer follow-ups, or issue resolution.
Maintain accurate records of email interactions in the CRM or ticketing system.

Ticket Support & Logging:

Log all customer interactions accurately into the support system.
Ensure tickets are followed up until resolution and closed in a timely manner.

Coordination:

Collaborate with internal departments to resolve customer issues.
Keep relevant teams informed of recurring issues or feedback.

More Jobs at CIEL HR

MSSQL DBA

Chennai, Bengaluru, Mumbai (All Areas)

4 - 9 yrs

INR 8 - 12 Lacs

Contract Construction Company - Bangalore Loc -Project Manager Head

Bengaluru

20 - 30 yrs

INR 15 - 25 Lacs

Credit Underwriter

Bengaluru, Bangalore Rural

4 - 9 yrs

INR 3 - 7 Lacs

Relationship Manager

Jalandhar, Vadodara, Mumbai (All Areas)

1 - 5 yrs

INR 1 - 3 Lacs

Assistant Business Development Manager

Ahmedabad, Delhi / NCR, Mumbai (All Areas)

8 - 13 yrs

INR 6 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.