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Accenture in India
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IT Service Management Representative

IT Service Management Representative

Accenture in India

7 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

service management support risk efficiency reliability training metrics itil analyze data

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

IT Service Management Representative

Project Role Description :

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :

Infrastructure Service Management

Good to have skills :

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to guarantee that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and knowledge sharing sessions to enhance team capabilities. - Monitor service performance metrics and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Strong understanding of ITIL framework and best practices. - Experience with incident management and problem resolution processes. - Familiarity with service level agreements and performance metrics. - Ability to analyze service delivery data to identify trends and areas for improvement. Additional Information: - The candidate should have minimum 7.5 years of experience in Infrastructure Service Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

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IT Service Management Representative