IT Service Management Representative

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is maintained while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and reliability of IT services. Expected to perform independently and become an SME, you are required to actively participate and contribute in team discussions. You will play a key role in providing solutions to work-related problems and assist in the development and implementation of service management processes to enhance operational efficiency. Monitoring and reporting on the performance of IT services will be part of your responsibilities, identifying areas for improvement. In terms of professional and technical skills, proficiency in SAP Governance Risk and Compliance (SAP GRC) is a must. You should have a strong understanding of IT service management frameworks and methodologies, along with experience in risk management and compliance processes. Your ability to analyze service performance metrics and implement improvements, as well as familiarity with incident management and problem resolution techniques, will be crucial for success in this role. The candidate should have a minimum of 2 years of experience in SAP Governance Risk and Compliance (SAP GRC) to be considered for this position, which is based at our Ahmedabad office. Additionally, a 15 years full-time education is required for educational qualification.,