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IT Service Management Representative

IT Service Management Representative

Accenture

1 - 3 years

6 - 10 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

operational support service management change management incident management itil css it services customer relationship production customer service javascript jquery sql customer support production support java application support html mysql

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role IT Service Management Representative

Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills Change Management

Good to have skills NA
Minimum 2 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in the development and implementation of service management processes to enhance operational efficiency.

Monitor and report on the performance of IT services, identifying areas for improvement.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Change Management.

Strong understanding of IT service management frameworks such as ITIL.

Experience with incident management and problem resolution processes.

Ability to analyze service performance metrics and generate actionable insights.

Familiarity with tools and software used for service management and monitoring.
Additional Information:

The candidate should have minimum 2 years of experience in Change Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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IT Service Management Representative