Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Accenture
>
IT Service Management Representative

IT Service Management Representative

Accenture

1 - 3 years

6 - 10 Lacs

bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

service management itil framework change management incident management itil operational support production customer service it service desk customer support technical support service desk it operations service desk management ticketing itsm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role IT Service Management Representative

Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills Incident Management

Good to have skills NA
Minimum 7.5 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an IT Service Management Representative, you will manage the delivery for IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices are consistently online and available, contributing to the overall efficiency and effectiveness of IT operations.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training and knowledge sharing sessions to enhance team capabilities.

Monitor and analyze service performance metrics to identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Incident Management.

Strong understanding of ITIL framework and best practices.

Experience with service desk tools and ticketing systems.

Ability to analyze incidents and identify root causes.

Familiarity with change management processes.
Additional Information:

The candidate should have minimum 7.5 years of experience in Incident Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

IT Service Management Representative