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IT Service Management Representative

IT Service Management Representative

Accenture

1 - 3 years

6 - 10 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

operational support analytics services service management problem management incident management project management production program management business analysis business development presales consulting bid management it operations rfi agile rfp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role IT Service Management Representative

Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills Service Analytics

Good to have skills NA
Minimum 5 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and effectiveness of IT operations.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training and knowledge sharing sessions to enhance team capabilities.

Monitor service performance metrics and implement improvements as necessary.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Service Analytics.

Strong analytical skills to interpret data and derive actionable insights.

Experience with IT service management tools and frameworks.

Ability to develop and maintain service level agreements.

Familiarity with incident management and problem management processes.
Additional Information:

The candidate should have minimum 5 years of experience in Service Analytics.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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IT Service Management Representative