IT Service Desk Manager

Company Description

Bell Techlogix is a leading information technology managed services and solutions company focused on global government and mid-market enterprises, as well as educational institutions. Headquartered in Indianapolis, Indiana, with offices in Richmond, Virginia, and Hyderabad, India, we provide a variety of services including Digital Workplace Services, Cloud & Infrastructure, Cybersecurity, ServiceNow, Transformation Projects, and Application Services. Bell Techlogix maintains strong partnerships, being a Premier Partner with ServiceNow, Cisco, Dell/EMC, NICE, and is also a Microsoft Gold Certified Partner, among many others.

Role Description

This is a full-time on-site role for an Information Technology Service Desk Manager, based in Hyderabad. The Information Technology Service Desk Manager will be responsible for overseeing the day-to-day operations of the service desk, managing a team of service desk technicians, ensuring timely and efficient technical support, and maintaining high standards of IT service management. Duties include monitoring service desk performance, improving processes, and acting as a key point of technical escalation for complex issues.

Qualifications & Experience

• Minimum 7 + years of relevant experience & at least 2 plus years of people management experience.
• Service Desk Management skills
• Information Technology and IT Management skills
• IT Service Management skills
• Technical Support skills
• Strong problem-solving and team leadership abilities
• Excellent communication and interpersonal skills
• Familiarity with ITIL or similar frameworks is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field