IT Service Delivery Administrator

IT Service Delivery Administrator

Location: Chennai, Tamil Nadu, India, 600077

Company: Chart Industries

Ensuring Chart’s Success…

Chart Industries is a leading global manufacturer of highly engineered equipment and solutions serving multiple applications in the Energy, Industrial, and Industrial Gas end markets. In March 2023 Chart Industries acquired the Howden Group, and the combined group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world via our Nexus of Clean™ strategy. The combination of Chart and Howden furthers our global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG to name a few. Together with customer-focused service solutions, including an extensive service network and market-leading digital diagnostics, we support our customers through the complete lifecycle of their assets. At Chart we have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers and the world tackle some of the planet's most pressing issues

What Will You Do?

To manage global service desk calls by following structured processes, maintaining case records, liaising with relevant departments and ensuring all requests are dealt with effectively
Ability to manage workload according to ITIL best practices
To process all logged calls in a timely manner and within agreed SLA
To ensure that calls they are responsible for are continually managed, progressed and that end users are provided with sufficient detail through to resolution
To follow documented service delivery processes and to assist with major incident management and escalation
To ensure that the GSC teams achieve targeted KPI’s
To create self-help knowledge articles based on implemented, proven provided solutions

Your Physical Work Environment Will Require…

Strong troubleshooting skills and clear problem resolution ability
Ability to work under pressure and to targeted timescales
Excellent communication skills, both oral and written, in English language
Confident and diplomatic with experience of working with different cultures
Proven experience of working in a global support team
Proven experience in customer support

Your Experience Should Be…

Experience : Min 3-5 Years
Qualification : BSC Computer Science, BCA, MSC IT, Engineering in Computer Science / IT
Technical capability in Microsoft desktop support
Experience of IT service delivery and using service desk solutions
Experience of following documented processes
Excellent communication skills, both oral and written, in English language
Proficient use of Microsoft Office products
Attention to detail and the ability to rapidly switch between competing priority issues
Very good knowledge needed in local IT to support the business in India which includes basic Knowledge of CCTV systems and network hardware’s (Network Switches, Access Points, Cabling & Firewalls) support, Troubleshooting and setup.

Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.

Chart complies with applicable local, state, and federal statutes governing “equal employment opportunity” and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.