Job
Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The primary purpose of this position is to design, deploy, and configure SCOM to efficiently monitor IT infrastructure, including servers, applications, and network devices. The role involves developing and maintaining custom monitoring solutions, analyzing SCOM alerts, and collaborating with IT teams to ensure effective incident management. The position requires strong technical skills, effective communication, and the ability to automate routine tasks to improve operational efficiency. Essential Duties: Efficiently monitor IT infrastructure, including servers, applications, and network devices. Install, configure, and troubleshoot SCOM management packs for various technologies and applications. Create and maintain custom monitoring solutions and workflows to proactively identify and troubleshoot potential issues. Automate routine SCOM tasks and reporting to improve operational efficiency. Analyze SCOM alerts, diagnose root causes of incidents, and escalate critical issues to the appropriate teams. Provide application support for the SCOM platform and create and maintain monitoring and notification rules. Maintain and update SCOM documentation to ensure clear procedures and knowledge transfer. Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed. Collaborate with IT teams (infrastructure, application, security) to define monitoring requirements and ensure effective incident management. Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality and reliability. Create custom reports on SCOM monitoring results, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts. Stay up-to-date on the latest SCOM features and best practices. EDUCATION/CERTIFICATIONS Required Bachelors Degree from an accredited college or university Preferred At least Seven (7) years of related SCOM experience, preferred at least Nine (9) years of SCOM experience TECHNICAL/SOFT SKILLS Required Experience with the installation, configuration, and administration of Microsoft System Center Operations Manager 2019; Experience in application/network performance and availability monitoring; Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM Preferred Experience with System Center Configuration Manager 2016-19, System Center Service Manager 2016-19; Experience with Azure PaaS, IaaS, and VMware EXPERIENCE RequiredAt least Seven (7) years of related SCOM experience PreferredAt least Nine (9) years of SCOM experience LEADERSHIP SKILLS Required Ability to manage and collaborate with IT teams, strategic thinking, problem-solving Preferred Mentoring, conflict resolution At RSM, we offer a competitive benefits and compensation package for all our people."We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients."Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.
