IT Process-Services Manager II , Info Tech

BCD Travel Services B.V.

IT Process Manager – Focus: IT Continuity Management (Remote)

Full time, Bangalore, India

Ready to make a difference in IT Continuity?

If you’re ready to step in, connect teams, and guide them through our IT Continuity process, we want you on our team!

As an IT Process Manager – Focus: IT Continuity Management, you will

• Manage our Global IT Continuity Management Process
• Further develop our IT Continuity Management Process (Process Design)
• Make sure the Continuity Management Process is running efficiently
• Own and maintain the Continuity Management documentation
• Act as the Continuity Management Product Owner in our IT Continuity Management Suite and coordinate the agile development activities
• Engage with other ICT teams to continuously improve our Continuity Management Procedures
• Develop and report on KPI, SLA, and OLA
• Monitor and manage process compliance
• Be a reliable partner in extraordinary situations such as Major Incidents
• Support the IT Service Management organization in fulfilling their overall business goals
• Communicate and cooperate with other departments

About you

• Bachelor's degree in business informatics or equivalent combined education and experience
• Extensive professional IT experience
• Prior professional experience in IT Continuity Management
• Strong English skills (oral and written)
• Strong IT Service Management background
• Experience managing an IT Continuity Management Process
• Experience in creating process documentation
• ITIL Foundation certification (v3 or newer)
• Willingness to travel occasionally 
• Ability to occasionally take part in an after-hours on-call rotation 

As an IT Process Manager – Focus: IT Continuity Management, you will

• Manage our Global IT Continuity Management Process
• Further develop our IT Continuity Management Process (Process Design)
• Make sure the Continuity Management Process is running efficiently
• Own and maintain the Continuity Management documentation
• Act as the Continuity Management Product Owner in our IT Continuity Management Suite and coordinate the agile development activities
• Engage with other ICT teams to continuously improve our Continuity Management Procedures
• Develop and report on KPI, SLA, and OLA
• Monitor and manage process compliance
• Be a reliable partner in extraordinary situations such as Major Incidents
• Support the IT Service Management organization in fulfilling their overall business goals
• Communicate and cooperate with other departments

About you

• Bachelor's degree in business informatics or equivalent combined education and experience
• Extensive professional IT experience
• Prior professional experience in IT Continuity Management
• Strong English skills (oral and written)
• Strong IT Service Management background
• Experience managing an IT Continuity Management Process
• Experience in creating process documentation
• ITIL Foundation certification (v3 or newer)
• Willingness to travel occasionally 
• Ability to occasionally take part in an after-hours on-call rotation