IT Operations Support Specialist

Overview

Job Title: IT Operations Support Specialist

Location: Chennai

Work Type: Hybrid

Position Description

Collaboration Operations Engineer Job Summary:

• This role focuses on the operation, monitoring, and troubleshooting of networked collaboration devices and applications used in conference rooms, digital signage, and live streaming.
• The ideal candidate will have strong technical background in video devices, networking, and device management, with specific expertise supporting Cisco Room Devices, Brightsign players and broadcast encoders.
• The position provides remote support to internal users and is responsible for the initial configuration of devices, live webcast setup, and implementing change controls
  

Skills Required

• IT Support, Firewalls, Network - Convergence Technology (Video/Voice)
  

Skills Preferred

• Microsoft Azure
  

Experience Required

• Specialist Exp: 5+ experience
  

Key Responsibilities

• Operate and support collaboration hardware used in conference rooms, including Cisco Room Devices, Crestron control systems, and QSC audio systems.
• Administer and support collaboration platforms, including Cisco Control Hub, VBrick Rev, and Appspace.
• Work directly with users to troubleshoot video, audio, and connectivity issues on supported devices and applications.
• Perform initial configuration, registration, and onboarding of collaboration and signage devices into management systems.
• Set up and support live webcasts, town halls, and other streaming events using VBrick and Epiphan encoders, including pre-event checks and live monitoring.
• Implement and follow established change control processes for configuration changes, firmware upgrades, and platform updates.
• Maintain accurate documentation of system configurations, standard operating procedures, change activities, and troubleshooting guides.
• Contribute to continuous improvement by identifying recurring issues, recommending enhancements, and updating knowledge base content.
  

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Experience supporting video and collaboration technologies in an enterprise environment.
• Strong understanding of networking fundamentals relevant to collaboration and streaming (e.g., IP addressing, VLANs, QoS basics, ports/protocols, firewalls).
• Prior experience in a Service Desk, IT Operations, or similar support role, including incident and request management.
• Demonstrated experience with device management for network-connected hardware (configuration, monitoring, firmware updates).
• Excellent verbal and written communication skills, with the ability to work effectively with both technical and non-technical users.
  

Experience Preferred

Preferred Qualifications:

• Experience with Microsoft Teams, particularly in relation to Microsoft Teams Rooms.
• Experience with ServiceNow or a similar IT Service Management (ITSM) platform.
• Exposure to live streaming workflows and technologies, including encoders and cloud-based streaming platforms.
• Familiarity with enterprise AV standards and best practices for conference rooms, digital signage, and streaming environments.
• Strong problem-solving skills and the ability to manage multiple issues.
  

Education Required

• Bachelor's Degree
  

Education Preferred

• Bachelor's Degree
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.