IT Operations & Support Specialist

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Introduction

Edify Engineering solution is a Bangalore based advanced engineering and consulting organization that specializes in Strategic consulting services, Turnkey solutions, Manufacturing and Supply chain management services with a team of 20+ members from various technical & non-technical disciplines. Backed by a combined experience of over 120+ years, we deliver unique& disruptive solutions catering to customer needs and are driven by enthusiasm and endurance to achieve this goal.

Our client, Energy Vault is the creator of renewable energy storage products that are transforming the worlds approach to utility-scale energy storage for grid resiliency. Our clients comprehensive offerings include our proprietary gravity, battery, hybrid/green hydrogen energy storage solutions and our technology-agnostic software suite that orchestrates and integrates multiple energy asset types (storage & generation) while optimizing dispatch, costs, revenues, and overall asset performance.

About the role

dedicated support to a specific internal team

What you will do

• Monitor and maintain the health of operational IT environments (on-prem and cloud).
• Provide

  hands-on support

  to a designated internal team, acting as their primary IT liaison, including new projects.
• Troubleshoot hardware, software, and network issues across multiple platforms.
• Manage user accounts, permissions, and access controls in accordance with security policies.
• Configure and maintain networking equipment (switches, firewalls, VPNs, etc.).
• Implement and support cybersecurity best practices and endpoint protection.
• Collaborate with other IT team members to ensure system reliability and performance.
• Document procedures, incidents, and resolutions for knowledge sharing and compliance.
• Participate in IT audits, risk assessments, and compliance initiatives as needed.

Qualification Requirements:

• Education:

  Bachelors degree in Computer Science, Technology or Engineering.

• Experience:

  3–5 years of experience in IT support, systems administration, or network operations.

• Technical Skills:

  Strong knowledge of:
• Windows, Mac, and Linux environments
• Networking protocols (TCP/IP, DNS, DHCP, VPN)
• Firewalls, switches, and endpoint security (Jamf, Fortinet for hardware, M365 security and Entra ID etc.)
• Cloud based environments (Azure, AWS), Microsoft 365
• Familiarity with international cybersecurity tools and frameworks such as SOX 404, ISO 27001, SOC 2 etc.
• Experience with renewable energy industry, power plant, control systems/SCADA would be highly preferred
• Excellent interpersonal and communication skills; able to work closely with cross-functional teams.
• Strong problem-solving skills and attention to detail.
• A passion for our shared vision of net-zero power by 2050.

• Time Management:

  IST time zone with flexibility. Rotating on-call.