It Operations Manager

Job Summary:

IT Delivery and Operations Manager

Key Responsibilities:

• Lead and manage our global IT delivery teams across the US, Europe, Australia, Mexico and India, ensuring seamless operations and the highest level of service delivery.
• Oversee the transition and onboarding process for all new customers worldwide. o Continuously monitor customer satisfaction levels and address any concerns or issues in a timely manner.
• Oversee the global Profit and Loss (P&L) of the company
• Ensure proper governance and establish regular reporting for all teams within the company.
• Support strategic sales plans to drive revenue growth in Americas, Europe, Middle East, Acia Pacific, Australia etc regions.
• Foster a culture of continuous improvement, encouraging team development and keeping abreast of the latest in IT innovations and best practices.
• Coordinate with stakeholders across different regions to ensure alignment with overall business goals and strategies.
• Design and manage the implementation of technology projects, ensuring timeliness and within-budget.
• Monitor performance metrics, analyze trends, and generate reports for senior leadership.
• Mentor and develop team members, fostering a culture of continuous improvement and customer-centric service.

Qualifications:

Education:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• ITIL certified; relevant certifications in Microsoft technologies, networking, Cloud computing or relevant areas; PMP or similar certifications will be an added plus.

Experience:

• 10+ years of experience in the IT industry managing operations and service delivery, with at least 4 years in a managerial / leadership role.
• Proven experience in managing enterprise infrastructure and working with global IT clients.
• Strong understanding of cloud environments (AWS, Azure), virtualization, EUC, networking, and security frameworks.

Skills:

• Strong leadership and team management skills.
• Exposure to working directly with global clients and project teams spread across geographies.
• Hands-on technical experience in technology areas EUC (End Users Computing), platform support, ITSM tools and automation.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and stakeholder management, interpersonal skills, with the ability to motivate and manage teams across different cultures and time zones.

Work Environment:

• Office-based, work location Mysore,Karnataka.
• May require occasional travel to customer sites / offices based on business needs.

What We Offer:

• The opportunity to be a part of a global leader in IT services, working on different projects.
• A dynamic and inclusive work environment that values diversity and innovation.
• Professional development opportunities to enhance your skills and career trajectory.