IT Operating Mgr

Job Description

Team Leadership: Manage and mentor NOC engineers and technicians Schedule shifts to ensure 24/7 coverage and high availability Conduct performance reviews, training, and development plans Network Monitoring and Incident Management Oversee real-time monitoring of network systems, servers, and applications Ensure rapid incident detection, escalation, resolution, and documentation Implement standard operating procedures for incident and problem management Process Improvement: Develop and refine operational processes and policies Analyze trends to identify areas for system and process improvements Work with other IT teams to coordinate cross-functional projects Reporting and Documentation: Maintain detailed incident logs and performance reports Provide regular updates to senior leadership on system health and KPIs Ensure up-to-date documentation of procedures and infrastructure Tool and Technology Management: Oversee the deployment, configuration, and maintenance of NOC tools Evaluate new monitoring tools and technologies to improve efficiency On-call availability and occasional night/weekend shifts may be required Qualifications Required Skills Qualifications: 5+ years in network operations or IT infrastructure, with 2+ years in a leadership or supervisory role Strong knowledge of network infrastructure, system monitoring tools, and IT operations Proven leadership and team management abilities Excellent problem-solving and analytical skills Strong communication skills, both written and verbal Ability to work in a fast-paced, 24/7 environment and manage multiple priorities Preferred Qualifications: BS in Information Technology or a related field (or equivalent experience) Industry Certifications, such as: CCNA/CCNP CompTIA Network+ and/or Security+ ITIL Foundation or similar Careers Privacy StatementKeysight is an Equal Opportunity Employer Key Responsibilities: Team Leadership: Manage and mentor NOC engineers and technicians Schedule shifts to ensure 24/7 coverage and high availability Conduct performance reviews, training, and development plans Network Monitoring and Incident Management Oversee real-time monitoring of network systems, servers, and applications Ensure rapid incident detection, escalation, resolution, and documentation Implement standard operating procedures for incident and problem management Process Improvement: Develop and refine operational processes and policies Analyze trends to identify areas for system and process improvements Work with other IT teams to coordinate cross-functional projects Reporting and Documentation: Maintain detailed incident logs and performance reports Provide regular updates to senior leadership on system health and KPIs Ensure up-to-date documentation of procedures and infrastructure Tool and Technology Management: Oversee the deployment, configuration, and maintenance of NOC tools Evaluate new monitoring tools and technologies to improve efficiency On-call availability and occasional night/weekend shifts may be required