Job
Description
About Us: NestlBusiness Services India Pvt Ltd (NBS) is at the heart of the NestlGroup We provide services in various functions and domains to enable Nestlto engage with millions of consumers worldwide We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world, We are looking for?talents who are eager to learn, team player, digitally-savvy, and who can flourish in a fast-paced, dynamic environment ?If this describes you, and you are looking to join a business where you can really add value, its time to consider joining NBS Location: Gurugram Position Summary: Represent, Coordinate & manage site IT activities by being the IS/IT ambassador at Nestle Business Services India Pvt Ltd Responsible for maintaining IT operational continuity & put in place Nestle standards, compliance and support users In depth experience of working in the area of IT performance, portfolio management, IT security and Workforce 360 A Day in Your Life: Key Responsibilities Operational activities Facilitate day-to-day assistance to the business, through direct contacts and through the resolution of incidents and requests Execute & lead in collaboration with SAR IT/IT Hub/Zone for ISIT specialized tasks in order to support the local business Management of local servers including backups ensuring secured data management Local Server Support including hardware maintenance Management of Active and Passive Network Coordination with vendor to ensure all network devices are active including Switches, Access Point for Wi-Fi Connections, Wireless Controller including hardware and application maintenance, Coordination with vendor to manage end to end Local Area Network in centre Management of passive networking design, plan and execution of structured cabling with third-party services in centre Installation/upgrade of operating system for pcs and laptops Installation, configuration of printers Secure printing solutions Management And Support For Other IT Devices And Solutions Meeting rooms management end to end support including hardware and system maintenance with third-party services Audio/Visual automation system end to end support including hardware and system maintenance with third-party services IT Hardware Asset Management Defining IT hardware asset management processes for centre End to End life cycle management of IT Hardware including: Procurement of IT Hardware ensuring timely delivery SAP Transactions to ensure registration of IT Hardware in SAP & registration/modifications of IT hardware in IT Asset Management tool Ensuring proper write off with due approval for all IT hardware assets at their end-of-life cycle Ensuring proper disposal of IT hardware assets after end of their life cycle Ensuring replacement of IT hardware assets after disposal at the end of their life cycle with new IT hardware assets IT Hardware maintenance with third-party services ensuring smooth IT operations Quarterly verification of IT Assets ensuring Global KPI achieved Software Asset Management Defining Software Asset Management Process for centre End to end life cycle management for all software locally managed in centre including: Procurement of Software with proper license agreement License management ensuring the number of installations should not be greater than number of licenses procured End user support for software installations (manual installations), configurations and support in different functions like LAB, Sensory etc Data management for software/application Managing Microsoft Licensing allocation, reallocation as required, IT investment (CAPEX) budget & operational budget (OPEX) for Centre Preparing IT investment (capex) for centre with due approval from Globe Business Solution for NBSI and maintain the same Preparing IT operational budget (Opex) with internal collaboration in centre and aligned with Globe Business Solution for NBSI IT Maintenance Ensuring physical security control is correctly applied for IT server room, communication room, switch room and storeroom Ensuring facility management (fire hydrant, air conditioning, Temperature control etc ) should be proper and maintained as per Globe data centre standard ISIT Security and Compliance: Ensure implementation of IS-IT policy as per Nestlguidelines Project Management & Vendor Management : Provide assistance in order to structure delivery of new solutions and enhancements Ensuring vendor contact details, service level agreement and scope of work are defined and in place for all locally managed vendors related to IT What will make you successful: BE/ B Tech Information Technology with minimum 5 years of experience in relevant areas and should be aware of IT standards, Business process analysis skills and experience Knowledge of ISIT process (ITIL) Project management skills and experience Fixed Assets Maintenance responsibilities, and audit of the assets related to IT equipment Personnel Supervision (contractors or other 3rd parties) Preparation of Investment budgets related to IT equipment Self Management following defined KPIs/Objectives, and proactively tracking them
