IT Manager

Job Title: IT Manager

Shift timing 2.30-11.30pm

Location:

About the Role

IT Manager

The ideal candidate will have a mix of hands-on technical skills, leadership capability, and the ability to communicate effectively with global and non-technical users.

Key Responsibilities

1. Infrastructure & Systems Management

• Manage and maintain IT infrastructure, including laptops, servers, network devices, and cloud-based systems across India and US offices.
• Oversee installation, configuration, and troubleshooting of hardware, software, and communication tools.
• Set up and manage user accounts, workstations, and network servers.
• Monitor performance and ensure system uptime and efficiency.
• Manage IT asset inventory, software licenses, and hardware warranties.
• Collaborate with vendors and service providers (e.g., Micromax, Dell) for support and upgrades.
• Provide support during downtime and ensure quick restoration of systems.

2. Cybersecurity Management

• Lead development and implementation of a

  cybersecurity workplan

  to minimize vulnerability and safeguard company and client data.
• Draft, implement, and maintain cybersecurity policies and protocols for staff, contractors, and clients.
• Regularly update security policies based on internal and external changes in the threat landscape.
• Manage ongoing cybersecurity training and phishing simulations (e.g., through KnowBe4 or similar platforms).
• Monitor compliance with IT and cybersecurity policies and ensure enforcement.
• Coordinate with service providers to ensure all company devices meet security requirements.
• Conduct regular audits on systems, applications, and access controls.
• Maintain data backup and disaster recovery plans.

3. User & Client Support

• Act as the first point of contact for IT-related queries and troubleshooting across all teams.
• Assist non-technical staff in resolving connectivity, email, VPN, and hardware/software issues.
• Support

  staff onboarding/offboarding

  setting up systems, accounts, and secure access removal.
• Create IT/cybersecurity orientation materials for new employees and clients.
• Support client onboarding by ensuring secure remote access to client systems and data.
• Develop protocols for secure offboarding of clients and staff.

4. IT Solutions & Architecture

• Analyze current technologies and identify opportunities to improve efficiency, security, and scalability.
• Work closely with internal teams to document and monitor requirements for technology updates.
• Design and propose solutions for system upgrades, cloud migrations, and infrastructure enhancements.
• Lead IT improvement projects within time, scope, and budget constraints.
• Stay abreast of emerging technologies and recommend tools that enhance productivity and workflow.
• Build and maintain internal technical documentation and IT policy manuals.

5. Governance, Policy, and Training

• Act as a

  champion and ambassador

  for IT and cybersecurity policies across the organization.
• Develop and deliver training materials, user guides, and awareness sessions for staff and clients.
• Maintain an internal wiki or knowledge base for IT documentation and processes.
• Ensure IT policies align with global data protection standards (GDPR, etc.).
• Collaborate with leadership to balance security needs with work efficiency.

Qualifications & Experience

• Bachelors or Master’s degree in Computer Science, Information Technology, or related field.
• 6–10 years of experience in IT infrastructure management, system administration, or cybersecurity.
• Proven experience with:
• Network administration (LAN/WAN, firewalls, VPNs, patch management)
• Cloud platforms (Microsoft 365, Google Workspace, AWS, Azure)
• System security, intrusion detection, and data backup/recovery
• Windows and Mac environments
• Certifications such as

  MCSA, MCSE, CCNA, or ITIL

  are preferred.
• Experience working with multinational or distributed teams is an advantage.
• Excellent troubleshooting, analytical, and communication skills.
• Resourceful, detail-oriented, and proactive in problem-solving.