IT Lab Assistant

As a Technical Support team member, your role will involve providing assistance with hardware and software issues, including installing and configuring applications, troubleshooting network connectivity problems, and helping users with printing and scanning challenges. In addition to technical support, you will be responsible for maintaining the cleanliness, safety, and security of the computer lab. This includes conducting regular physical checks on equipment, identifying maintenance issues, and promptly reporting them to the relevant personnel. Your duties will also include assisting users with their inquiries, offering basic instructions on equipment usage, and ensuring compliance with lab procedures and policies to create a conducive working environment. You will be expected to maintain detailed records of your activities, document maintenance and repair tasks, and generate reports as necessary to track progress and identify areas for improvement. Furthermore, you will be in charge of managing lab supplies, overseeing inventory levels, and placing orders for necessary items to ensure smooth lab operations. As part of your responsibilities, you will monitor the lab environment, supervise equipment usage, and remain vigilant for any potential security threats such as malware or spyware to safeguard the lab's integrity and functionality.,