IT Help Desk Lead

Arthur Grand Technologies is currently seeking a highly motivated and skilled Help-desk Support Team Lead

Technical Support / Help-desk Support Team Lead
Hyderabad(ONSITE)

Must Have Skills :

• Degree Certificate
• 1 - 2 years of experience as lead in an IT environment
• Excellent communication skills, should be able to hold a conversation
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

• Shrinkage Management
• Attrition Management
• Conflict Resolution
• Issue Mitigation

Process Management

• Monitoring and Control of Queue
• Continuous Process Improvement
• Implementation of Process Updates

Team Development and Mentorship

• Regular Audits
• Training Needs Identification
• Key Focus Areas Evaluation
• Conducting Huddles

Client Management

• Problem Determination
• Resolution and Escalation
• Client Communication

Reporting and Feedback

• Capacity Planning
• Data Analysis and Metrics
• Feedback Mechanisms

Data

Employee Engagement:

Compliance and Risk Management:

Stakeholder Communication

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services. Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years. We are a minority-owned staff augmentation and technology consulting company.

At Arthur Grand Technologies, we value our employees & contractors and strive to provide them with challenging, interesting work, market-relevant benefits, and opportunities for professional growth. If you have the necessary qualifications, and are excited to join a dynamic team, please send your resume to indhu.s@arthurgrand.com for immediate consideration.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best Regards,

Indhu

E: indhu.s@arthurgrand.com

Arthur Grand Technologies Inc

www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Type: Full-time

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Expected Start Date: 01/08/2025