IT Head

Role & responsibilities

• 6-10 years of experience in technical roles, preferably within the EdTech domain.

Hands-on experience with third-party software integration and open-source solution customization.

Skills:

• Excellent problem-solving, communication, and project management skills.
• Strong knowledge of APIs, SDKs, and programming languages like Python, JavaScript, or PHP.

The Technology Head for EdTech will oversee the planning, integration, deployment, and ongoing management of third-party licensed platforms and open-source software within the organization. The role involves managing the technical implementation process, customizing solutions for local needs, and ensuring alignment with organizational objectives.

Responsibilities

1)

- Identify the relevant technical solution and new age tools for the EdTech strategy needs.

- Design the requirements for Hi-Tech, Mid-Tech, and Low-Tech implementation models in the context of AKS globally.

- Define the technical implementation roadmap for the identified third-party licensed and open-source platforms.

- Plan for scalability of platforms to ensure they can handle growing user bases and additional functionalities.

- Develop risk mitigation strategies to address potential challenges during implementation.

2)

- Lead and manage required customization of platforms to meet local, regional, or specific user requirements while maintaining usability and scalability.

- Oversee end-to-end implementation of the platforms, ensuring timely and effective deployment.

- Set up robust technical infrastructure, including servers, cloud systems, and connectivity, for seamless deployment.

- Organize technical onboarding sessions for staff and educators to familiarize them with new platforms.

3)

- Develop comprehensive testing processes for both licensed and open-source solutions.

- Collate the functional, technical and financial requirement for testing.

- Conduct user acceptance testing (UAT) to ensure the solutions meet organizational needs and user expectations.

- Lead the discussion with the solution provider for the cost and agreement.

- Manage the vendor for services, agreement, renewal, upgrades, and continuous support.

- Monitor software for bugs and usability issues, implementing fixes and improvements as required.

4)

- Create and manage system for technical support to ensure seamless operation of integrated platforms.

- Implement monitoring systems for real-time platform performance tracking.

- Manage updates and upgrades for third-party and open-source platforms to maintain compatibility and functionality.

- Create guides and documentation for platform usage and troubleshooting.

5)

- Set up dashboards and analytics tools to track platform performance, user engagement, and learning outcomes.

- Collect and analyse feedback from users to identify areas for improvement.

- Present evaluation reports to stakeholders and recommend enhancements to drive better results.

6)

- Work closely with internal teams (academic, administrative, and IT) and external vendors to ensure smooth implementation.

- Coordinate with open-source communities for specific software customizations or troubleshooting.

- Establish clear communication channels for updates and issue resolution during the implementation phase.