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Kaspen It Solutions
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IT hardware and Network Support Executive

IT hardware and Network Support Executive

Kaspen It Solutions

1 - 3 years

5 - 8 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

it services ticketing computer hardware incident management ites troubleshooting network support executive remote support technical support firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide technical support for software, hardware, and network issues.
Diagnose and resolve customer inquiries effectively.
Educate customers on product usage and best practices.
Document troubleshooting steps and resolutions.
Escalate complex issues to higher-level support teams.
Assist with onboarding and offboarding processes.

Key Skills Qualifications:

1-3 years of experience in technical support.
Strong understanding of computer hardware and software.
Excellent problem-solving and troubleshooting skills.
Excellent communication skills.
Familiarity with ticketing systems and remote support tools
Experience with firewall
Experience with macOS and Windows OS.
Experience with floor support and hardware support.
Knowledge of networking concepts.
Experience with incident management.

What We Offer:

Competitive salary and performance-based incentives
Opportunity to work with leading IT brands enterprise clients
Career growth in a fast-paced IT solutions company
A dynamic and collaborative work environment

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IT hardware and Network Support Executive

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IT hardware and Network Support Executive