It Executive

Job Title:

Department:

Reports To:

Key Responsibilities:

1. IT Infrastructure Management:

• Oversee the maintenance and operation of servers, networks, and hardware infrastructure.
• Ensure system availability, security, and performance optimization.
• Implement and manage data backup and recovery processes.

2. Technical Support and Troubleshooting:

• Provide Level 2/3 technical support to resolve escalated IT issues promptly.
• Troubleshoot software, hardware, and network problems for end users.
• Ensure minimal downtime for business-critical systems.

3. Software and Systems Management:

• Support the deployment, maintenance, and upgrading of enterprise software and applications.
• Ensure proper licensing and compliance for all software used within the organization.
• Collaborate with vendors for system implementation and support services.

4. Cybersecurity:

• Enforce IT security policies to safeguard organizational data.
• Regularly monitor systems for vulnerabilities and implement updates to address risks.

5. Project Management:

• Lead or support IT-related projects, such as system upgrades, migrations, and rollouts.
• Create documentation and reports on project progress and outcomes.

6. IT Strategy and Innovation:

• Contribute to the development and implementation of the organization's IT roadmap.
• Stay updated with emerging trends in IT and integrate them where applicable.

Key Qualifications:

1. Educational Background:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., ITIL, Microsoft Certified, CCNA, AWS, etc.) are preferred.

2. Experience:

• 3-5 years of experience in IT operations or a related role.
• Proven experience in handling IT infrastructure, technical support, and system administration.

3. Technical Skills:

• Strong understanding of networking, server management, and virtualization.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and enterprise systems.

4. Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good time management and organizational abilities.

Key Performance Indicators (KPIs):

• Uptime percentage of IT systems and networks.
• Average resolution time for IT issues.
• Successful implementation of IT projects within deadlines and budget.
• Number of security incidents detected and resolved proactively.

Work Conditions:

• Office-based role with occasional remote work opportunities.
• May require availability outside of regular office hours for critical system issues or upgrades.

suchana_k@medvarsity.com