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Accenture
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IT Customer Service Representative

IT Customer Service Representative

Accenture

15 - 20 years

5 - 9 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

suse linux administration linux system performance troubleshooting customer service networking sme recovery patch management sql technical support incident management service delivery microsoft windows installation team performance windows vista

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :IT Customer Service Representative

Project Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills :SUSE Linux Administration

Good to have skills :NAMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing incident management, addressing issues, and ensuring the restoration of services during outages. You will collaborate with various teams to enhance service delivery and maintain operational efficiency, ensuring that all systems function smoothly and effectively to meet organizational needs.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in SUSE Linux Administration.- Strong understanding of system performance tuning and optimization.- Experience with troubleshooting and resolving system issues.- Familiarity with scripting languages for automation tasks.- Knowledge of network protocols and services.
Additional Information:- The candidate should have minimum 5 years of experience in SUSE Linux Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification
15 years full time education

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IT Customer Service Representative