IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing incident management, addressing issues, and ensuring the restoration of services during outages. You will collaborate with various teams to maintain operational efficiency and provide support to users, ensuring a seamless experience with IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of IT service management processes. - Provide training and support to junior team members to enhance their skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with IT service management tools. - Strong understanding of desktop support and troubleshooting techniques. - Familiarity with network configurations and connectivity issues. - Ability to document processes and create user guides for IT services. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management. - This position is based at our Noida office. - A 15 years full time education is required.