Job
Description
Job Description As the IT Business Process Manager at Exela in India, your role will involve the following responsibilities: - Process Analysis and Design: - Conduct comprehensive analysis of existing IT processes, workflows, and procedures to identify gaps, inefficiencies, and areas for improvement. - Collaborate with stakeholders to understand business requirements, objectives, and constraints. - Design and document end-to-end IT processes, incorporating industry best practices and standards. - IT Service Management (ITSM): - Align IT processes with IT service management frameworks such as ITIL (Information Technology Infrastructure Library). - Ensure that IT services are delivered in accordance with agreed service levels and standards. - Collaborate with IT teams to streamline service delivery and enhance customer satisfaction. - Governance: - Develop, implement, and maintain robust IT governance frameworks to ensure the alignment of IT strategies with business goals. - Define and enforce policies, procedures, and controls, promoting a culture of compliance and risk mitigation. - Process Implementation and Optimization: - Lead the implementation of new IT processes, ensuring smooth transitions and minimal disruptions to operations. - Monitor process performance and effectiveness through key performance indicators (KPIs) and metrics. - Continuously identify opportunities for process optimization, automation, and standardization to improve efficiency and productivity. - Performance Monitoring: - Establish a comprehensive monitoring and reporting system for Operations performance metrics, providing regular insights to senior management. - Implement proactive measures to address issues, optimize processes, and ensure the continuous improvement of service delivery. - Stakeholder Engagement: - Collaborate closely with key stakeholders, including senior management, to understand business needs and translate them into effective Service Management strategies. - Regularly report on key performance indicators, service delivery metrics, and governance adherence to executive management. - Strategic Decision Making: - Participate in strategic planning sessions, providing insights and recommendations related to ITSM, ITIL, and governance. - Drive strategic decisions with respect to process improvement initiatives, resource allocation, and technology adoption. - Cross-functional Collaboration: - Work closely with cross-functional teams, including IT, operations, finance, and compliance, to ensure alignment of IT processes with business goals and objectives. - Foster a culture of collaboration, innovation, and continuous improvement within the organization. - Training and Development: - Develop and implement training programs for Operations Management and governance team members to enhance skills and competencies. - Stay abreast of industry trends, certifications, and emerging technologies, facilitating a culture of continuous learning. Qualifications: - Bachelors degree in Computer Science, Information Technology, or related field; Masters degree preferred. - 15+ years of experience in IT Process Management. - Proven experience in implementing ITIL best practices and governance frameworks. - Strong analytical and problem-solving skills, with the ability to identify and address process improvement opportunities. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. - Relevant certifications such as ITIL Expert, PMP, COBIT, or Six Sigma are highly desirable.,
