IT Business Process Management Lead

The position of IT Business Process Manager at Exela in India involves analyzing and designing IT processes, workflows, and procedures to identify gaps and areas for improvement. The responsibilities include collaborating with stakeholders to understand business requirements, designing and documenting end-to-end IT processes, aligning IT processes with IT service management frameworks, developing IT governance frameworks, implementing new IT processes, monitoring process performance, engaging with stakeholders, making strategic decisions, collaborating with cross-functional teams, and providing training and development programs for team members. Qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred), 15+ years of experience in IT Process Management, proven experience in implementing ITIL best practices and governance frameworks, strong analytical and problem-solving skills, excellent communication and interpersonal skills, and relevant certifications such as ITIL Expert, PMP, COBIT, or Six Sigma are highly desirable.,