IT Asset Management

As the primary point of contact for all IT helpdesk queries, you will be responsible for ensuring timely resolution and providing high-quality user support. Your duties will include handling hardware troubleshooting, software installation, and configuration on various platforms, with a focus on macOS. You will also manage the end-to-end IT asset lifecycle, including procurement, tagging, assignment, maintenance, and disposal. Facilitating asset allocation for new joiners and ensuring efficient asset recovery during employee exits will be part of your role. You will be required to coordinate with vendors for purchase orders, repairs, replacements, and warranty claims. Additionally, organizing and tracking asset movement between locations or departments to maintain up-to-date inventory records will be crucial. Your responsibilities will extend to overseeing peripheral and secondary IT infrastructure such as TVs, speakers, and other media hardware. You will need to ensure adherence to ITIL practices in daily operations and contribute to continuous process improvement efforts. The successful applicant for this role will demonstrate proficiency in English (both written and oral) and the ability to complete tasks on time while collaborating effectively with other departments. Excellent communication skills, stakeholder engagement abilities, strong problem-solving skills, proficiency in data management, high integrity, and ownership are essential qualities. A minimum of 3-5 years of experience in IT asset management or IT support roles is required. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work schedule will involve day shifts with fixed timings. An ITIL Certification is mandatory for this role, and the work location is in person. Application Questions: - What is your current CTC - What is your expected CTC ,