IT Asset & License Management Associate

Job Title: ITAM Associate

Role Overview:

Junior IT Asset (License & H/W Asset) Management Associate

Level 1 IT troubleshooting

Key Responsibilities:

1. Software License Management

• Discover and document all existing software tools and licenses across the organization.
• Maintain a

  centralized inventory

  of all software licenses in the IT Asset Management tool.
• Conduct

  regular audits

  to ensure license compliance, optimize usage, and eliminate redundancies.
• Coordinate with vendors and procurement teams for

  renewal, purchasing, and negotiation

  of licenses.
• Propose/Perform

  proof of concept (POC)

  and feature comparisons of new software tools.
• Research

  cost-effective alternatives

  and make recommendations for more efficient

  AI solutions

  .
• Engage with functional and business teams to understand their tool requirements and usage patterns.
• Ensure alignment of software licenses with compliance, budget, and business needs.
• Generate and present periodic reports on license utilization, cost, and compliance status to the Head of IT.

2. Hardware Asset Management

• Manage the end-to-end lifecycle of all hardware assets (laptops, peripherals, network equipment, etc.).
• Handle

  procurement, allocation, deallocation, and retirement

  of hardware assets.
• Maintain and update the

  IT Asset Management (ITAM) tool

  with accurate hardware asset data.
• Conduct

  periodic hardware audits

  to ensure accountability and accurate records.
• Work closely with finance and operations for cost tracking and asset depreciation reporting.

3. Cost Control & Optimization

• Monitor and control IT costs related to licenses, tools, and hardware procurement.
• Identify opportunities to reduce software and hardware expenditures.
• Support budgeting and forecasting for IT assets and licenses.

4. IT Support (L1 Activities)

• Serve as the first line of support for basic IT issues such as user assets, access, hardware setup, and troubleshooting.
• Escalate unresolved issues to Level 2/3 IT support teams.
• Assist in onboarding/offboarding processes with proper asset and license allocation.

Key Deliverables:

• Up-to-date software and hardware asset inventory.
• Regular audit reports (monthly/quarterly) on IT license compliance and usage.
• Cost optimization and savings reports.
• Smooth renewal and procurement cycles for tools and hardware.
• Timely resolution of basic IT support requests.Qualifications

Education:

• Bachelor s degree in Information Technology, Computer Science, or related field.

Experience:

• 1 3 years of experience in IT asset management, software license management, or IT support roles.
• Experience with IT Asset Management (ITAM) tools (e.g., FreshService, ManageEngine, etc.) preferred.
• Exposure to software procurement and vendor management processes.

Technical Skills:

• Basic understanding of software licensing models (SaaS, subscription, perpetual, etc.).
• Familiarity with IT hardware and peripheral management.
• Proficiency in MS Excel, Power BI, or similar tools for reporting and analysis.
• Knowledge of ITSM processes (Asset, Service Request, Incident and Change Management).
• Work experience in IT ticketing tools- ITAM Module

Soft Skills:

• Excellent communication and coordination skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with good documentation discipline.
• Ability to work cross-functionally and manage multiple priorities.
• Proactive and cost-conscious mindset.
• Cost optimization mindset