Job
Description
About the position: As an IT Applications Engineer on the Infrastructure Productivity Apps team, you will play a pivotal role in managing, optimizing, and supporting our core enterprise applications. This position requires a deep understanding of cloud-based productivity suites, identity management, and automation platforms. You will be a subject matter expert, responsible for the reliability, security, and continuous improvement of critical systems that impact every employee. Your primary focus will be on Google Workspace and Okta, ensuring their optimal performance and user experience. Responsibilities: Google Workspace Administration (Primary Focus): Serve as a primary administrator for Google Workspace (Gmail, Calendar, Drive, Meet, Chat, etc.), including configuration, policy management, security settings, and user provisioning/de-provisioning. Monitor Google Workspace performance, troubleshoot issues, and implement solutions to ensure high availability and reliability. Develop and maintain documentation for Google Workspace configurations, best practices, and standard operating procedures. Drive adoption and optimize the use of Google Workspace features across the organization. Okta Administration (Primary Focus): Manage and maintain Okta as our primary Single Sign-On (SSO) and Multi-Factor Authentication (MFA) platform. Configure and troubleshoot Okta integrations with various applications, ensuring seamless user authentication and authorization. Implement and enforce security policies within Okta to protect company data and systems. Monitor Okta health and performance, addressing any issues promptly. Lumos Tool (IAM) Management: Administer and support Lumos for Identity and Access Management, ensuring proper access controls and least privilege principles are applied. Collaborate with security and compliance teams to maintain robust IAM governance. Workato Automation: Develop, maintain, and troubleshoot integrations and automation workflows using Workato to streamline IT operations and business processes. Identify opportunities for automation to improve efficiency and reduce manual effort. Slack, Zoom, and 1Password Support: Provide expert-level support for Slack for direct messaging and collaboration. Administer and support Zoom for video conferencing, ensuring a smooth and reliable meeting experience. Manage and support 1Password as our enterprise password management tool, ensuring secure password practices and user access. User Support and Troubleshooting: Provide advanced technical support to end-users for all supported applications, resolving complex issues efficiently. Act as an escalation point for junior IT staff, providing guidance and mentorship. Project Participation Improvement: Participate in the planning, execution, and deployment of new applications, features, and system upgrades. Identify opportunities for process improvement, automation, and system enhancements to improve the overall IT service delivery. Stay current with industry trends and emerging technologies related to productivity tools and identity management. Requirements/Qualifications: 8+ years of experience in IT operations, systems administration, or applications engineering, with a strong focus on cloud-based productivity and identity platforms. Demonstrated expert-level proficiency in Google Workspace administration, including advanced configuration, troubleshooting, and security best practices. Extensive experience with Okta administration, including SSO, MFA, application integrations, and directory synchronization. Proven experience with Identity and Access Management (IAM) principles and tools (e.g., Lumos or similar). Experience with integration and automation platforms (e.g., Workato). Solid understanding of network fundamentals, security concepts, and cloud architecture. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. Strong communication (written and verbal) and interpersonal skills, with the ability to effectively communicate technical information to non-technical audiences. Ability to work independently and as part of a team in a fast-paced environment. Google Workspace Administrator certification. Okta Certified Administrator or Consultant. Experience with scripting languages (e.g., Python, PowerShell) for automation. Experience in a rapidly growing or scaling organization. Knowledge of networking concepts (e.g., DNS, LDAP). Proactive and self-motivated. Detail-oriented and organized. Strong customer service orientation. Adaptable to changing priorities and technologies. Excellent communication and interpersonal skills. Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
