IT Analyst

Role Overview:
The IT Analyst will be responsible for the smooth functioning of the schools digital ecosystemincluding ERP platforms, network infrastructure, and electronic security systems. This role ensures operational continuity, data integrity, and a safe digital-physical environment for students, staff, and administrators

Key ResponsibilitiesERP System Management:Administer and maintain the schools ERP system (My Class Board.)Collaborate with academic and administrative teams to customize ERP modules (Admissions, Attendance, Timetable, Fee Management, HR, etc.)Monitor system performance, troubleshoot issues, and coordinate with vendors for upgrades and patchesEnsure data accuracy, security, and compliance across all ERP modulesTrain parents, staff on ERP usage and create user manuals or help guidesManage user accounts / create new / inactive exit staff or studentsIT Infrastructure & SupportOversee school-wide hardware and software systems (computers, printers, smart boards, Wi-Fi, etc.)Administer LAN/WAN networks, Wi-Fi access points, and internet uptimeMonitor and maintain firewalls, routers, switches, and VPN configurationsImplement network segmentation and bandwidth optimization strategiesManage user accounts, access controls, and backupsProvide first-line support for technical issues faced by staff, students & parents Coordinate with external IT service providers for maintenance and procurement Electronic Security & SurveillanceManage and maintain CCTV systems across the campus, ensuring uptime and footage integrityCoordinate with vendors for camera placement, storage upgrades, and system health checksOversee biometric attendance systems and access control devicesEnsure compliance with data protection and privacy norms in surveillance operationsCybersecurity & Firewall OversightConfigure and monitor firewall rules to protect against unauthorized access and cyber threatsConduct periodic vulnerability assessments and patch managementImplement endpoint protection and antivirus protocols across devicesEducate staff on cybersecurity best practices and digital hygieneEPABX & Telephony SystemsMaintain and troubleshoot EPABX systems and internal telephone linesCoordinate with vendors for line extensions, repairs, and upgradesEnsure reliable communication channels across departmentsLeased Assets & Lab OversightTrack and manage leased IT assets (computers, printers, projectors, etc.)Maintain inventory logs, warranty records, and AMC schedulesOversee the computer lab: hardware health, software updates, and student accessCoordinate procurement, servicing, and asset lifecycle planningData & ReportingGenerate actionable reports from ERP and security systems for leadership reviewMaintain audit trails and documentation for inspections and complianceSupport data-driven decision-making through dashboards and visual summariesStakeholder EngagementAct as a bridge between school leadership, teaching staff, and technical vendorsTranslate operational needs into secure, scalable technical solutionsProvide AV/IT support for school events and presentations

Required Skills & Qualifications
Bachelors degree in Computer Science, IT, or related field3-5 years of experience in IT support, ERP administration, and security systems (preferably in education)Proficiency in network management tools, firewall configuration, and CCTV systemsStrong troubleshooting, documentation, and communication skills

Preferred Attributes
Experience with school ERP platforms and cloud-based infrastructureFamiliarity with biometric systems, surveillance protocols, and data privacy lawsCertification in CCNA, CompTIA Security+, or similar is a plusAbility to train non-technical users and simplify complex systems