IT Administrator

Role & responsibilities

1. Zoho One Administration:

• Manage, configure, and optimize Zoho One applications (CRM, Zoho Desk, Zoho Books, Zoho People, Zoho Projects, etc.) to enhance business operations.
• Customize workflows, reports, and dashboards to meet team and organizational needs.
• Ensure smooth integration of Zoho apps with third-party software and tools.
• Troubleshoot issues and provide user support for Zoho One applications.

2. IT Infrastructure Management:

• Oversee the companys IT infrastructure, including networks, servers, hardware, and software.
• Implement and maintain security protocols, ensuring data protection and compliance with relevant regulations.
• Monitor system performance and troubleshoot IT issues in a timely manner.
• Manage backup systems and disaster recovery processes.

3. IT Security:

• Ensure the integrity and security of the organization's IT systems, including managing firewalls, antivirus software, and encryption.
• Conduct regular security audits and vulnerability assessments.
• Implement IT security best practices and policies, and ensure compliance with data privacy regulations.

4. User Support and Training:

• Provide technical support to staff, including troubleshooting hardware, software, and network issues.
• Conduct training sessions to improve user proficiency in Zoho One applications and other IT systems.
• Maintain documentation for IT procedures and provide regular updates to users.

5. Infrastructure & Software Optimization:

• Evaluate new technologies and make recommendations to enhance business operations and IT systems.
• Ensure that IT infrastructure meets the companys growing needs, including scalability for future growth. 6. Vendor Management:
• Liaise with external vendors for procurement, maintenance, and support of IT hardware and software.
• Negotiate service-level agreements (SLAs) with third-party providers and ensure compliance.

Preferred candidate profile

Qualifications and Skills:

• Experience with Zoho One (CRM, Books, Desk, People, Projects, and more) is mandatory.
• Proven experience in IT administration, managing networks, servers, and systems.
• Strong understanding of IT security practices, including firewall management, encryption, and antivirus solutions.
• Familiarity with cloud-based technologies and SaaS solutions.
• Strong problem-solving skills and ability to troubleshoot complex IT issues.
• Excellent communication skills to provide support and training to non-technical users.
• Knowledge of compliance requirements (GDPR, data protection laws) is a plus.

Preferred Experience:

• 3-5 years of experience in IT administration roles.

• Experience in managing IT for small to mid-sized companies.

• Hands-on experience with cloud-based platforms and system integration.