IT Administrator

Overview

We are seeking a motivated and service-oriented Entry-Level IT Helpdesk Engineer to join our technical support team. The ideal candidate will have a strong foundation in Windows operating systems, basic networking, hardware/software troubleshooting, and end-user support. This role is perfect for recent graduates or individuals beginning their IT career.

Key Responsibilities1. Windows OS Support

• Install, configure, and troubleshoot Windows operating systems (Windows 10/11).
• Perform post-installation setup including system updates, user account configuration, and boot/driver troubleshooting.

2. Networking & IP Addressing

• Configure and troubleshoot LAN/WAN connectivity.
• Perform basic network diagnostics using tools such as ipconfig, ping, tracert.
• Assist with static/dynamic IP configuration and resolving Wi-Fi issues.

3. Software Installation & Maintenance

• Install, update, and uninstall common applications (e.g., Microsoft Office, antivirus, productivity tools).
• Configure and troubleshoot printers, scanners, and related peripherals.
• Resolve software compatibility and update issues.

4. Hardware Troubleshooting

• Support basic desktop/laptop hardware setup and assembly.
• Diagnose common hardware issues such as faulty RAM, hard drive errors, and peripheral malfunctions.
• Maintain and replace components when required.

5. User Support & Ticketing

• Provide remote and onsite assistance to end-users for technical issues.
• Log, track, and resolve tickets using the organization’s helpdesk system.
• Document troubleshooting steps and create knowledge base articles for recurring issues.

Required Skills & Qualifications

• Basic understanding of Windows OS installation and troubleshooting.
• Knowledge of IP addressing, LAN/WAN concepts, and basic network tools.
• Familiarity with common software installation and maintenance tasks.
• Ability to diagnose and resolve basic hardware issues.
• Strong communication and customer service skills.
• Ability to follow instructions, prioritize tasks, and work in a team environment.

Preferred (Not Mandatory)

• CompTIA A+, N+, or equivalent certifications.
• Experience with a ticketing system (e.g., Jira, Zendesk, ServiceNow).
• Basic understanding of Active Directory and Office 365 management.

Education

• Diploma, Bachelor’s degree in IT, Computer Science, or related field (or equivalent practical experience).

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person