IT Admin

Key Responsibilities

1. IT Infrastructure & Network Management

• Network Operations (Daily/As Needed)
• Resolve internet connectivity and network issues promptly
• Configure and maintain TP-Link switches, routers, and access points
• Troubleshoot IP conflicts, server connectivity, and bandwidth issues
• Monitor network performance and implement optimizations
• Ensure secure WiFi access and guest network management

2. Systems Security & Access Control

• Security Management (Weekly/Monthly)
• Review and maintain network access controls and user permissions
• Implement and monitor firewall configurations
• Conduct regular security audits and vulnerability assessments
• Ensure compliance with data protection best practices
• Manage antivirus/endpoint security across all devices

3. Password & Credential Management

• Access Administration (Weekly/Monthly)
• Manage Dashlane enterprise account and user access
• Add/remove users and grant/revoke password access to tools (Notion, CRM, etc.)
• Update expired portal passwords and maintain credential hygiene
• Implement multi-factor authentication [2FA] where applicable
• Train team members on password security best practices

4. Technical Support & User Experience

• Daily Support Operations
• Provide first-line technical support for laptops, software, and system issues
• Resolve Notion queries and optimize workspace configurations
• Support biometric attendance system setup and synchronization
• Troubleshoot email, calendar, and productivity software issues
• Maintain hardware inventory and coordinate repairs/replacements

5. System Integration & Optimization

• Operational Excellence (Weekly/Monthly)
• Ensure smooth integration between ecommerce platforms, CRM, and analytics tools
• Monitor and optimize performance of business-critical applications
• Implement backup and disaster recovery procedures
• Coordinate software updates and patches across all systems
• Document IT processes and maintain system documentation

6. Cross-Functional Collaboration

• Communication & Coordination (Daily/Weekly)
• Collaborate with CRM and operations teams to resolve technical issues
• Communicate system updates, maintenance windows, and potential impacts
• Coordinate with external vendors and service providers
• Support onboarding of new team members with IT setup
• Provide technical input for new tool evaluations and implementations

Required QualificationsTechnical Skills:

• Bachelor's degree in IT, Computer Science, or related field
• 1-2 years of experience in IT support/systems administration
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with TP-Link or similar networking equipment
• Proficiency in Windows and basic Linux administration
• Knowledge of password management solutions
• Understanding of cloud services (Google Workspace, Microsoft 365)

Essential Experience:

• Small-medium business IT support experience
• Experience with ecommerce/D2C technology stack
• Knowledge of CRM systems and business applications
• Basic understanding of cybersecurity principles
• Experience with remote troubleshooting and user support

Soft Skills:

• Excellent problem-solving and analytical abilities
• Strong communication skills in English and Hindi
• Customer service orientation with patience for non-technical users
• Ability to work independently and prioritize multiple tasks
• Proactive approach to identifying and preventing issues

Preferred Qualifications

• Experience with Notion, Slack, or similar collaboration tools
• Knowledge of ecommerce platforms (Shopify, WooCommerce, etc.)
• Basic understanding of digital marketing tools and analytics
• Experience with inventory management systems
• Certification in networking (CCNA) or security (CompTIA Security+)

What We Offer

• Opportunity to shape IT infrastructure from ground up
• Work with cutting-edge AI first D2C technology stack
• Growth opportunities in a rapidly expanding company
• Collaborative work environment with young, dynamic team
• All Saturdays are off

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Application Question(s):

• This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role?
• We are currently offering anywhere between 15,000 to 20,000 per month, for the role, based on experience, are you comfortable with the pay scale mentioned?
• Do you have prior experience working as an IT Admin?

Work Location: In person