Posted:1 month ago|
Platform:
Remote
Full Time
Role & responsibilities:
Procuring, maintaining, and administering computers and office equipment.
Administering corporate software systems.
Deploying and enforcing security policies and procedures.
Providing IT support and resolving problems for colleagues.
Assisting with Onboarding of New colleagues & Exit of employees.
Suggesting and implementing improvements in procedures and equipment.
Maintaining knowledge of IT support, help desk procedures, products, and services.
Managing any issues tracking system and reporting on issue resolution SLAs.
Monitoring Office Internet traffic and Audit of Sites access & Reporting unapproved accesses or attempts.
Updating Office Internet Control Policies - Restricting all unapproved categories.
Qualifications & Skills required:
MCA or B.Tech or B.E. or any
2-3 years workex
Intermediate Level Networking knowledge
Excellent communication skills - Oral + written
Knowledge of help desk software + Remote control tools
Knowledge of Windows, Linux & MacOS administration & networking
Effective troubleshooting skills
Experience as a Service desk agent or IT administrator, and understanding of the SaaS or technology industry.
Krayr Solutions
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